Technical Specialist

About M|H CPA PLLC

M|H is one of the largest locally owned public accounting firms in Central Illinois, with offices in Champaign, Peoria, and Danville. We provide a full range of assurance, tax planning & preparation, transaction services, environmental, social & governance (ESG), and business advisory services, serving clients across diverse industries.

We combine the expertise, resources, and reputation of a larger firm with the personalized attention and flexibility of a boutique firm, ensuring our clients receive tailored solutions that meet their unique needs.

At M|H, we are committed to cultivating a culture that values work-life balance while offering meaningful career and personal growth opportunities. Our team members gain hands-on experience with a wide range of client needs, allowing them to develop professionally and advance within the firm.

Our growth is driven by strong client relationships, a dedication to team development, and a commitment to giving back to the communities we serve.

About the Role

We are seeking a versatile and proactive Technical Specialist to support the firm’s technology environment and ensure smooth daily operations across our accounting, tax, and advisory practices. This mid-level role is ideal for someone who has broad technical experience, thrives in a professional services setting, and enjoys being the go-to resource for both staff and leadership.

This role will manage and optimize our systems, support end users, maintain data integrity and security, and collaborate across departments to enhance workflows and technology adoption.

Key Responsibilities

Technical Support & Troubleshooting

• Provide support for staff across all offices, resolving hardware, software, networking, and application-related issues.
• Serve as an escalation point for complex technical problems.
• Maintain, configure, and troubleshoot Windows workstations, laptops, printers, scanners, VoIP phones, and other office technology.

Accounting/Tax Software Administration

• Administer and support accounting firm applications such as:
  • QuickBooks Desktop/Online
  • CCH/Thomson Reuters/Caseware (and other firm-specific tax software)
  • Practice management, workflow, invoicing and document management systems
• Manage updates, licensing, integrations, and user access and permission levels.

Systems & Infrastructure Management

• Assist with administration of Microsoft 365, Azure AD, SafeSend, Teams, and Exchange.
• Monitor system performance, storage, and network health; escalating server or infrastructure issues as needed.
• Support deployment and maintenance of cloud-based solutions and data migrations.

Cybersecurity & Compliance

• Implement and monitor security protocols, including MFA, access controls, backups, and endpoint protection.
• Assist in periodic audits, SOC/GLBA compliance efforts, and documentation.
• Support user training related to cybersecurity best practices.

Data & Workflow Optimization

• Evaluate existing workflows and recommend technology-driven improvements.
• Support automation projects using or workflow modules within accounting platforms.
• Assist with onboarding new applications, integrations, and process changes.

Project Support

• Participate in AI enhancements and integrations to improve efficiency, accuracy, and user experience across firm processes
• Document procedures, configurations, and system changes.

Qualifications

Required

• 3–5 years of experience in a technical support, systems specialist, or IT generalist role.
• Strong knowledge of Microsoft 365 ecosystem and Windows OS.
• Experience supporting accounting or tax software in a professional services environment.
• Ability to diagnose and resolve a wide range of technical problems.
• Excellent communication, organization, and documentation skills.
• Strong customer service mindset and ability to work with non-technical staff.

Preferred

• Experience with cloud management tools.
• Familiarity with cybersecurity frameworks (e.g., NIST, GLBA).
• Experience with OCR, e-signature tools, workflow systems, and client portals.
• Scripting knowledge (PowerShell, batch, etc.) a plus.
• Exposure to network management (firewalls, VPN, switches).

Soft Skills

• Proactive, resourceful, and able to manage competing priorities.
• Collaborative team player who enjoys supporting both technical and operational functions.
• Adaptable, curious, and eager to learn new systems and technologies.

Success in This Role Looks Like:

• Stable and secure IT environment with minimal downtime.
• Staff who feel confident using the firm’s tools and workflows.
• Improved efficiency across departments through thoughtful system improvements.
• Clear documentation and consistent communication with leadership and vendors.

Benefits Include

• Comprehensive health plan
• Paid time off + 9 paid holidays annually
• 401(k) with employer contributions
• CPA Exam Reimbursement
• Employee referral bonus program
• Health club reimbursement
• Flexible work arrangements

Our Mission

To lead the accounting industry in transformative solutions that drive our clients’ success by implementing innovative technologies and embracing emerging markets.

Expertise & Integrity

To be a disruptive force in the industry, delivering premier customer experience through assurance, tax, and business advisory advice with the highest expertise and integrity.

Values & People

We put people first. We prioritize our employees’ well-being, growth, and flexibility, while delivering exceptional value through growth, innovation, and collaboration.

Compensation

At M|H, compensation is designed to reflect an individual’s experience, qualifications, and market conditions within their role. The salary range (or starting rate for interns) for this position takes multiple factors into account, including education, relevant skills, work experience, certifications, and location. As a result, the final offer for the selected candidate(s) may fall anywhere within the stated range.

Compensation Range: $60,000 – 80,000

This position is bonus eligible.

M|H is an equal opportunity employer. We do not sponsor work authorization for experienced or entry level candidates who will require sponsorship now or in the future.