Office Manager - Lindsey Life (Champaign, IL)
About Us
Lindsey Life Adult Day Center has been a trusted resource for older adults and their families in Champaign since 1997. We provide enriching socialization and engagement programs in a warm, neighborhood setting.
Lindsey Life Home Care understands that life isn't always flexible, but our home care service is. By offering services to older adults for just an hour or for days at a time, Lindsey Life is ready to meet the client's needs. Our goal is to help older adults stay as independent as possible and continue to enjoy the things they love.
Position Summary
Lindsey Life is seeking a highly organized, friendly, and detail-oriented Office Manager to provide excellent administrative services to Lindsey Life Adult Day Center and Home Care Divisions. This role involves assisting the director and leadership team with administrative duties related to the day-to-day operation of Lindsey Life including receptionist duties, marketing support, assistance with the intake process, documentation, communication, and organization. This role plays a key part in ensuring smooth daily operations, excellent communication, and a welcoming environment at our center.
This is a full-time position, offering two options:
The shifts are Monday–Friday 8:00am–4:30pm or 9:00am-5:30pm.
Key Responsibilities
Supporting Center Operations
- Support compliance and safety efforts such as staff scheduling, facilitating and documenting fire and other safety drills
- Facilitate and submit food orders as necessary
- Order necessary office supplies, cleaning supplies, medical supplies and materials for engagement activities and events
- Complete miscellaneous errands as needed in personal vehicle (mileage reimbursement provided per company policy)
- Research, vet and coordinate ancillary contracted services
- Regularly organize and maintain spaces within the center, overseeing space management and storage
Administrative Duties
- Calendar management/set up appointments and meetings
- Communication management with clients/members, families, personnel and others including writing memos and notices as needed
Marketing Support
- Inquiry Management: Utilize software systems to manage prospective members/clients
- Manage phone and email inquiries, answer questions of prospective members/families, set up tours and consults
- Make follow-up calls with prospective members/families to identify their interest in starting services
- Assemble marketing information and intake packets
- Put together giveaways or other marketing materials as needed
- Maintain and organize marketing materials at the Center
- Attend marketing events as requested
- Regularly submit Social Media posts, following Lindsey Life branding guidelines, media and HIPAA policies
Assistance with Employee Relations (Appreciation, Training, & Documentation)
- Assist in coordinating staff education, e.g. scheduling, assembling materials, documentation, etc.
- Assist in Employee Appreciation initiative planning and facilitation
- Actively participate in interviews for new employees as invited
Member Documentation & Family Communication
- Upload new client/members into the electronic medical record and other software as necessary
- Audit and ensuring accuracy of member files and documentation
- Submit forms/documentation to payor sources and other 3rd parties as required
- Distribute client/member communications e.g. calendars and memos
Participate in Manager-on-Call Rotation
- Serve as the designated on-call Manager during scheduled rotation periods to support Home Care and Adult Day operations outside of regular business hours
- Respond promptly to urgent staff, client/member, or operational issues by phone, text, or email, escalating concerns to leadership as appropriate
- Follow established on-call protocols and documentation requirements to ensure continuity of care, quality service provision, and clear communication
Other Duties
The list above reflects essential duties but is not exhaustive. Additional responsibilities may be assigned based on center needs.
Compensation & Benefits
- Hourly Pay: $20 -$25 per hour (based on experience)
Benefits for Full-Time and Part-Time Employees:
- Health, Dental, and Vision Insurance
- Flexible Spending Accounts (Medical & Dependent)
- AFLAC policies (Short-Term Disability, Cancer, Specified Health Event, Off-Site Accident)
- Long-Term Disability (Full-Time)
- Life Insurance
- Educational Reimbursement
- Paid Time Off (Vacation, Personal, Sick Leave, Holidays)
- Sick Leave for extended illness
- Bereavement Leave
Benefits for All Employees:
- Mandated Paid Time Off Accrual
- Complimentary Meals During Shifts
- Employee Assistance Program
- Uniform Purchase Assistance
- Enrollment in LifeLock and AAA
Health & Safety
Annual influenza vaccination is required (exemption requests reviewed). COVID-19 vaccination is strongly encouraged.
Learn More
Visit www.lindseylife.com to learn more about Lindsey Senior Solutions.
Lindsey Life is an Equal Opportunity Employer.
