Location US-IL-Urbana

ID 2026-20614

Category

Clerical

Position Type

Full-Time

Remote

No

Shift

Day

Schedule

8a-430p shifts. Every other weekend responsibility with day off during week to compensate for weekend

Weekend Requirements

Yes

Holiday Requirements

Yes, 2-3 holidays

On-Call Requirements

No

The Call Center Specialists perform telecommunications tasks under general supervision as a member of a team in operating computerized communication systems for the Carle entity following established policies and procedures. This service may also include facilities such as Sarah Bush Lincoln Health System (SBLHS) who have contracted with Carle Communications Center for the provision of a physician answering service. Respond, screen, and relay incoming and outgoing long distance, local and inter-communication calls through use of computerized communication systems to include, but not limited to Amcom console. Receive, dispatch and document data to teams in emergencies and/or life threatening situations including, but not limited to, codes, Cath Lab, Interventional Radiology and Home Services. Page personnel as requested using master listing; retrieve pages; receive and deliver messages including physician consults; provide operator assisted teleconferencing, including international teleconferencing toll calls and international document faxing. Overhead page authorized personnel over PA system in accordance with policy and in a clear, concise and professional manner. Provide information regarding Carle to staff, and the public reviewing sources as necessary including, but not limited to, on-call schedules and non- confidential patient information. Maintain and relay current listing of telephone and paging numbers incorporating changes and new assignments as they occur. Assist in the training of new Communication Center Specialists as directed. Perform other related duties incidental to the work described herein.

Answer all incoming telephone calls in a pleasant, professional manner. Demonstrates a broad knowledge of the Carle organization and uses multiple resources to analyze and identify customer's needs and determines how to assist each caller in the appropriate manner.
Answer all incoming telephone calls from contracted facilities such as the SBLHS Medical Access line (hospital providers) and SBLHS Answering Service (patients) with the same standards described throughout this document.
Act as an after hours answering service for multiple departments within the Carle organization, including but not limited to Home Health Services, Carle Medical Supply and the Employee Assistance Program. Responsible for communicating and documenting information in a timely manner.
Escalate calls to providers or hospital leadership, as requested.
Page customers with complete and accurate messages in a timely manner. Trouble-shoots and facilitates a positive resolution to all Carle pager issues.
Ensure that physician routine consults and phone calls are communicated in accordance with physician, department, and organizational guidelines.
Ensure the department has complete and accurate on-call information for the entire organization. Makes updates to on-call schedules and providers availability as requested, in a timely manner and as indicated by policies.
Responsible for communicating emergency information in a timely manner and reporting possible delays in patient care.
Accountable for completion of reporting/project tasks as they are assigned.
Facilitate access to foreign language services for entire organization and schedules interpreters, as requested.
Successfully complete the core Communication Center department training checklist.

Certifications: , Education: , Work Experience: Related field

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

The compensation range for this position is $15.62per hour - $25.3per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.



Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

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