Certified Medical Assistant (CMA/RMA) - Medication Renewal Center

• Works collaboratively with the Medication Renewal Center nursing and clerical team members to maximize productivity and efficiency.

• Completes medication refill encounters, care due messages, and order entry based on established protocols.

• Provides clear EMR documentation in accordance with department standards regarding medication renewal requests, care due messages, patient care needs, and/or follow-up.

• Receives and enters into the EMR faxed encounters, renewal orders, and other pharmacy communications.

• Orders and schedules appointments and/or lab work as appropriately outlined in protocols.

• Reviews patient compliance with medications through a thorough review of the patient's medical record.

• Communicates medication orders to designated pharmacies via verbal or electronic means.

• Provides general health information using approved references, including individual and group health and wellness education.

• Ensures documentation of care is complete and accurate.

• Maintains and adheres to medication management and refill guidelines and protocols.

• Coordinates with Primary Care Physicians and Nursing staff to meet patient needs.

• Reviews medication renewal requests and care due messages received from pharmacies and patients through various methods, including electronic communications, fax, and phone calls.

• Identifies care gaps and promotes health standards and activities to prevent non-compliance with chronic medication management.

• Reviews current, past, and future appointments and lab work for compliance with safe medication administration.

• Communicates with pharmacies regarding medication discrepancies and/or clarification requests.

• Communicates with patients regarding required services (labs and/or office visits) to facilitate medication refill processes.

• Communicates with patients, providers, care teams, and pharmacies regarding medication changes to reduce pharmacological errors.

• Disseminates patient education as written by the provider.

• Schedules appointments, validates insurance, and processes patient concerns using symptom guides and other department processes when needed.

• Reports medical information obtained from patients accurately, completely, and in a timely manner, ensuring accuracy of information within the EMR.

• Adheres to and enforces Carle policies and procedures.

• Emphasizes attracting, mentoring, and retaining talent through excellent communication, training, and orientation of new personnel following successful completion of the six-month probationary period.

• Provides float support to all Patient Contact Center Clinical teams, including Patient Advisory Nurse (PAN) and Patient Clinical Services (PCS), as volumes, in-baskets, patient care, and other business needs dictate.

• Certifications: Certified Medical Assistant (NCCT) – National Center for Competency Testing (NCCT)

• Certifications: Certified Medical Assistant (CMA) – American Association of Medical Assistants (AAMA)

• Certifications: Registered Medical Assistant (RMA) (AMT) – American Medical Technologists (AMT)

• Certifications: Basic Life Support (BLS) within 30 days – American Heart Association (AHA)

• Certifications: Nationally Registered Certified Medical Assistant (NRCMA) – National Association for Health Professionals (NAHP)

• Certifications: Certified Clinical Medical Assistant (CCMA) – National Healthcareer Association (NHA)

• Certifications: Registered Medical Assistant (RMA) (ARMA) – American Registry of Medical Assistants (ARMA)

• Certifications: Registered Medical Assistant (RMA) (AAH) – American Allied Health (AAH)

• Education: High School Diploma/GED

• Work Experience: Patient Care