Location US-IL-Champaign

ID 2026-18118

Category

Clerical

Position Type

Full-Time

Remote

No

Shift

Variable

Schedule

Employee will work 40 hours during open clinic hours (8:00 a.m. to 8:00 p.m. Monday through Thursday, 8:00 a.m. to 5:00 p.m. Friday). Employee and supervisor will identify time frame.

Weekend Requirements

None currently

Holiday Requirements

Rotating

On-Call Requirements

None

The Patient Service Representative Lead assists in the coordination of staffing and activities of the office, central check in/check out, and the phone bank. Provides leadership and technical expertise in all aspects of service. Performs staffing coverage as needed. Supports clinical and medical team in coordinating patient services. Supports constructive communication within the department.

Perform essential job functions of Patient Service Representative I, II and III.
Assists in coordination of staffing and activities.
Acts as a role model and supports management initiatives for the department. Assumes leadership role in the absence of Supervisor/Manager.
Assists leadership with the orientation and training of new and existing staff.
Acts as an EPIC Super User for department staff.
Maintains Downtime computer.
Assists in communicating IT and facility requests for the department and department provider. Assists leadership with completing requisition requests. Participates actively in the QI/UR committee to communicate PSR/support staff needs and availability for solution focused activities to support full department goals/needs. Proactively and positively participates in Department meetings to support growth and department goals. Completes Mentor training and acts as a mentor for new and existing staff to support department outcomes. Seeks to anticipate needs for the department in order to facilitate efficiency and efficacy of department mission.

Certifications: Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM)National Association of Healthcare Access Management (NAHAM), Education: Certificate of Completion; Associate's Degree: Related Field, Work Experience: Patient service representative

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care.

We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

The compensation range for this position is $23.05per hour - $38.49per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.



Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

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