Police Service Representative

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JOB SUMMARY

Under the general supervision, the Police Services Representative performs support services for Police, Fire and Ambulance services; maintains a variety of police files, records and forms.

REQUIREMENTS

• Working knowledge of all radio and phone equipment housed within the Police Department
• Experience with computer terminal operation and applications
• Working knowledge of selected police and fire policies, procedures, and terminology
• Knowledge of police record systems
• Experience in Law Enforcement Agency Data System (LEADS)
• Excellent customer service and decision making skills
• Ability to communicate effectively both verbally and in writing
• Be able at interacting with people of various social, cultural, economic, and education backgrounds, embracing diversity and inclusion
• Proficient with Microsoft Office Software
• Demonstrate excellent planning and organizational skills

ESSENTIAL JOB FUNCTIONS

• Receives and makes phone calls, assists other law enforcement and governmental agencies or departments; makes referrals on Department matters
• Transfers calls for service to METCAD dispatch as appropriate
• Reviews all documents completed by sworn officers and submitted for data entry for accuracy and completeness
• Provides feedback and correction on any data field errors on any document submitted for data entry
• Maintain a daily incident summary report for Patrol briefing and Administration
• Performs data entry into several computer databases and files
• Codes and enters all the data from reports, traffic and warning citations, FI cards, barrments, Village complaints, Juvenile Station adjustments, into Tyler database
• Access New World records program to obtain booking data for arrests
• Enters items pawned at local pawn shop into national database
• Monitors Police Radio frequency and responds to Police Officer requests for information and assistance according to established procedures
• Monitors and communicates with Patrol officers utilizing the MDC (mobile data computer)
• Monitors emergency weather radio and computer
• Assists ESDA director during severe weather events
• Assists officers in filling out forms, including Involuntary Hospital Admissions, Village Complaints and Notice to Appears
• Prepares reports, criminal histories, citations and other documents for court filing or administrative hearings
• Serves as notary for charging documents sent to Court and for other Department purposes
• Updates village warrant list for distribution to Officers and inputs into Tyler database
• Receipt payments for fines and fees; including ordinance fines, vehicle seizure fees, finger printing, and solicitor fees
• Assists other department members in processing of solicitor licenses
• Operates the LEADS computer for Hot File entry/maintenance, and inquiries
• Maintains full access certification; requires passing a re-certification test every 2 years with security awareness training
• Records duties
• Fulfill FOIA requests
• Perform name based background checks
• Prepare Village Complaints paperwork
• Notifications to other village departments concerning public works emergencies, repairs, and outages
• Assist street department identifying vehicle owners in violation of snow routes
• Monitor security cameras inside and outside the building
• Operate Live Scan fingerprinting equipment as assigned
• Archives records and maintain media releases
• Assist officers with arrestee
• Coordinates Police, Fire, and Village participation with neighborhoods involved in annual Community Night Out events
• Assist with the management of the command post during large-scale special events and emergencies
• Backup to the Executive Administrator
• Assist the PSR as needed

This role is an excellent opportunity for individuals eager to contribute to public safety while honing their administrative expertise. We value proactive team players who bring energy, clarity, and dedication to their work every day!

To be considered for this position, you must complete our online application on our website at www.myrantoul.com/jobs

Pay: $41,600.00 - $49,920.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person