Vesuvius are seeking Customer Service Representative. In this position you will be responsible for overseeing end-to-end customers across multiple countries in Central Europe. The role requires capability to operate effectively in a diverse cultural, operational and challenging environment. This includes navigating country-specific procedures, customs clearance requirements and handling region-specific service expectations with a high degree of autonomy and accuracy.

Customer Service Representative role offers a structured progression path aimed at developing expertise in customer service and enhancing the overall customer experience.

Responsibilities:

• Address and resolve customer inquiries efficiently, demonstrating empathy, patience, and accountability
• Proficiently use CRM systems, ticketing software, and other customer service tools to record and track interactions
• Handle basic to complex issues and escalate appropriately, ensuring customer satisfaction and service quality
• Acquire and maintain a deep understanding of company policies, products, and service guidelines
• Work with colleagues to resolve customer challenges and contribute to team goals
• Provide feedback and identify opportunities to enhance service processes and customer satisfaction

Requirements:

• Bachelor's degree in a relevant field is preferred
• Previous experience in customer service, order management or related field is preferred
• Excellent communication and active listening skills
• Fluency in English (B2). German and/or Czech / Ukrainian / Russian would be a plus
• Proficiency in CRM systems, SAP and other relevant software is desirable
• Strong problem-solving and conflict-resolution abilities
• Attention to detail and organizational skills
• Commitment to the company’s core values (Courage, Ownership, Respect, Energy)
• Customer-centric mindset with a focus on building strong relationships
• Ability to adapt to changing processes and technologies
• A willingness to participate in training programs, mentorship opportunities, and continuous learning initiatives

We offer:

• Attractive compensation
• Private medical health care
• Lunch card
• Holiday allowance
• Internal referral program
• International work environment
• Creative atmosphere and great people