Duties & Responsibilities 1. Develop subject matter expertise on Identity and Access Management (IAM) practices, operations, and complex identity management issues 2. Provide functional and technical expertise in the selection, design, implementation, and support of new IAM systems and other Enterprise Resource Planning (ERP) applications by applying in depth knowledge of institutional business processes and IAM best practices. 3. Manage identity lifecycle processes for students, faculty, staff, and affiliates (onboarding, role changes, graduation, separation) across enterprise systems 4. Perform complex identity matching, reconciliation, and identity data quality activities across enterprise system. These activities include the investigation and resolution of duplicate, conflicting, incomplete or incorrectly associated identity records and identity tangles. Develop and apply methods to improve identity data quality and matching accuracy. 5. Review and coordinate response to identity and data related security and privacy events, including potential data breaches, SSN exposure, fraudulent applications, suspicious account activity, and other situations requiring risk assessment, escalation, and resolution 6. Utilize affiliated systems including Banner, iCard, SailPoint, midPoint, and other identity systems to be able to analyze data and to recommend appropriate edits in these systems. 7. Work collaboratively with colleagues across the University of Illinois, on IAM issues including resolution of specific identity cases, establishment of cross-functional policies and procedures, and recommendations for enhancements of cross-functional tools and systems. 8. Manage upgrade tasks related to ERP and IAM systems, including modifications and bolt-on applications. Interact with vendors regarding software upgrades, patches, etc. 9. Coordinate cross-functional identity management initiatives, including communication, analysis, requirements, testing, configuration, and implementation activities across participating enterprise systems and organizational units 10. Provide on-call after hours and weekend support for production emergencies. Provide after hours and weekend support for testing, configuration, and production maintenance for scheduled upgrades and outages 11. Perform other related responsibilities as assigned appropriately for an Enterprise Identity Specialist