Duties Responsibilities Provide coaching services, topic-driven presentations, structured work group series, mediation services, and process groups to individuals and workgroups within the university community. Provide leadership consultations to administrators, directors, managers, supervisors, foremen etc. to help them identify workgroup problems and make referrals to Faculty/Staff Assistance and Well-Being Services as needed. Provide comprehensive clinical assessment, short-term counseling, crisis intervention, and referrals for treatment with University of Illinois faculty, academic professionals, staff employees, retirees, and members of their households. Develop and provide education and outreach to the campus community regarding work/life integration, advanced problem-solving strategies, critical incident, and crisis response services etc. Partner with Illinois Human Resources and Organizational Development staff regarding employees, departments, units, and colleges who are experiencing workplace challenges or require work group services. Become knowledgeable about and adhere to office procedures as they pertain to client services, i.e., confidentiality, case files, office schedule.