Duties Responsibilities Operations: Supervise, review and manage inventory, storage and distribution at their assigned dining center. Monitor compliance with all health department, HACCP, OSHA and University policies and procedures. Develop and implement procedures to monitor sanitation, health code compliance, equipment maintenance, and repairs. Remain apprised of new concepts, practices, theories, trends and issues in the food service industry and institutions of higher education. Analyze customer feedback and operational performance data to identify opportunities for continuous improvement. Manage and support all operating units in the procurement and distribution of products and services. Manage and coordinate all operations of their assigned dining center. Work with the Associate Director of Dining for Facilities and Equipment to ensure that all equipment is operating correctly and suggests improvements or replacements. Other duties as assigned Leadership and Supervision: Work with the Associate Director of Dining to establish and direct implementation of operational policies and procedures. Manage a large and complex staff with a wide range of knowledge, skills and abilities consisting of union staff represented by four labor unions and non-union staff. Actively promote a positive work environment and department image. Establish positive relationships with students, guests, parents, faculty, and staff while supervising and guiding the delivery of high-quality customer service standards. Establish expectations and model professional communications with students, parents, guests, staff, and campus partners. Manage emergency protocols related to building emergencies. Serve in a crisis management role as needed. Plan operational schedules for their assigned dining center; direct and approve timekeeping and in-excess needs based on operational demands. Financial Management: Assist in the building of operational budgets for their assigned dining center. Work with the Associate Director of Residential Dining to develop short-term and long-term financial reports for operational areas. Provide operational direction for staffing operations to ensure fiscal responsibility. Evaluate operational practices and recommend improvements to support efficiency and fiscal responsibility. Review financial reports from Housing Business Services to ensure accurate cost accounting. Human Resources: Conduct employee performance evaluations and provide coaching, mentoring, and professional development opportunities. Communicate and provide leadership and direction for personnel to ensure programmatic benchmarks, goals and objectives are clear and followed through on. Work with departments to provide feedback and guidance to ensure that best practices are established and in compliance with federal, state and University policies and procedures. Actively uses the Performance Partnership Program to guide the performance of staff. Actively monitors unit logs and addresses personnel matters. Participate in personnel hearings and provide supporting documentation in coordination with Housing Human Resources and Labor and Employee Relations.