Duties Responsibilities Leadership and Administration Lead development and implementation of resident services and operational strategies for university owned apartment, including full-year and short-term leasing. Oversee and direct financial planning and reporting for annual apartment revenue of $9.5 million, including analysis of income and financial performance. Develop and analyze strategies to optimize revenue through occupancy management and rate development. Lead and implement University Housing’s inclusion, culture, and climate initiatives. Direct the training, supervision and evaluation of leasing staff and provide professional development to improve staff competencies. Direct operations to align with strategic priorities, designate unit goals and identify performance metrics. Primary liaison for Family Graduate Housing (FGH) with external vendors for services, such as furniture rental. Represent University Housing and FGH in public meetings or on committees and cultivate positive public relations. Leasing Strategy and Operations Direct the leasing of all apartments and resident billing accordance with applicable laws, policies and procedures. Administer reporting and analysis leasing and occupancy strategies. Direct the utilization of housing management system for apartment operations. Collaborate with technology product mangers to develop and implement leasing processes and reporting. Oversee door access control and key management systems for the apartment communities. Primary emergency contact for emergency relocations and critical incidents in the apartments. Coordinate relocation of residents experiencing facility issues and ensure apartment availability for emergency relocation after business hours. Develop and implement business practices and communication strategies to continuous improvement in operations and service delivery. Review and approve policy or procedural exceptions and serve as appeal agent for other operational decisions. Establish and maintain collaborative relationships with key performance partners. Residential Community Engagement Develop and coordinate communication with residents through correspondence, publications, policies, procedures, and website content. Communicate with residents regarding ongoing and upcoming facility-related projects, ensuring clear and timely updates. Develop community partnerships with local organizations that provide support and services to low income populations. Evaluate the residents’ experience and analysis feedback to improve community engagement and satisfaction. Collaborate with marketing to promote apartment offerings and housing options for new and returning graduate students.