Duties Responsibilities Evaluate eligibility of parents to participate in the Illinois Department of Early Childhood (IDEC) CCAP program, ensuring accurate processing and calculation of income based on IDHS state databases. Ensure contracted timelines are met, while maintaining accurate records. Add all information into the CCAP database including ensuring that notes have been added. Send requests for additional information (RAI) to parents and child care providers for missing information. Keep up to date on RAI’s sending approval, cancellation, or denial as needed through updated information. Send information to the Child Care Resource Service (CCRS) staff auditor to ensure that all information is correct and process child care certificate within 1-2 business days of receipt (these must remain in the CCRS offices). Educate child care providers, parents, and community members on available resources provided by CCRS and guiding them to navigate the available educational information and services in their community related to early care and education. Work directly with families and child care providers while answering questions on phones and walk-ins 3-4 times per week as needed. Educate child care center directors and family child care providers on policies and procedures in order to assist parents in the application process for the CCAP. Update educational materials and resources on early care and education topics. Participate in meetings as needed. Occasional local, regional, and statewide travel is required. Continue educational development by obtaining at least 15 hours of required job-related workshops, training, coursework, etc., per year. Perform other duties that contribute to the mission of the University of Illinois as assigned.