Duties Responsibilities Responsible for customer interaction that will require the ability to work independently with students and staff. In addition, customer service duties include communication by phone, email and walk-in. Also includes providing insured clients with accurate, detailed information related to a variety of insurance issues to ensure their understanding about the plan's policy and benefits including explanations about the various components of each benefit; the importance of adhering to timely filing schedules; payment allocation; the appeal process; the enrollment period; and other issues. Perform a variety of support services to meet daily operational needs of the department. Facilitate processing functions related to each semester's enrollment period activities. Responsible for traveling and participating in outreaches throughout the year to educate new students during the orientation for each semester with compassion and understanding. Document internal office practices/policies. Maintain confidential records and perform related processing functions during enrollment period such as review insurance waivers by contacting insurance carriers for coverage eligibility and benefit information meets waiver requirements. Perform other assigned duties.