Duties Responsibilities Client Services and Laboratory Information Coordination • Serves as primary point of contact for clients, veterinarians, laboratory personnel, faculty and staff regarding laboratory services, testing requirements, submission procedures, reports, account information and established VDL processes. • Responds to client inquiries received by phone, email and in person to provide accurate information, clarifying requirements, and assisting with routine questions related to laboratory services and business office functions. • Creates and maintains client accounts and related information within applicable system, ensuring accuracy and completeness of client records required for laboratory services, financial processing and communication. • Documents client communications, inquiries and follow-up activities within appropriate systems in accordance with the VDL quality requirements. • Collaborates with laboratory personnel, business office staff,and external stakeholders to obtain, verify and communicate information necessary for accurate case processing and effective client service. • Provides information and assistance regarding laboratory reports, testing resources, submission requirements, and available VDL services. • Participates in VDL quality assurance activities by maintaining accurate documentation, following established procedures, and supporting continuous improvement activities Laboratory Information Management and Records Support • Maintains, reviews, verifies and updates laboratory and client information within the Laboratory Information Management System (LIMS) and other electronic systems according to established VDL procedures. • Processes requests for laboratory information, including report retrieval, documentation requests, and release of information in accordance with established procedures and confidentiality requirements. • Performs queries and retrieves information from electronic systems to support quality assurance activities, reporting needs, client requests and operational requirements. • Maintains laboratory records retention processes by organizing, scanning, labeling, and filing case-related documentation according to VDL requirements. • Creates and maintains electronic files, spreadsheets, and reports to support laboratory operations, client communications, and information requests. • Reviews information within electronic systems and related documentation for accuracy and completion as needed. Financial and Business Office Support • Processes and records client payments, including credit card transactions and other payment methods, following established procedures. • Maintains client account information required for financial processing, laboratory records, and reporting activities. • Provides routine financial information to clients, including invoice copies, account balances, and payment history information. • Maintains accurate payment records and supporting documentation related to business office transactions. • Reviews routine financial information and assists with transaction tracking, documentation, and record maintenance activities, supporting accounts receivable operations. • Identifies routine discrepancies in financial records and refers items requiring additional review to appropriate business office personnel. • Assists with preparation of financial documentation and reports related to established business office processes.