Duties Responsibilities Operations and Administration Serve as the primary point of contact for the university’s international insurance and travel registry systems. • Oversee daily operations related to university-approved travel insurance and registration processes. • Respond promptly and professionally to inquiries from students, faculty, and staff. • Support insurance claims, case management, and traveler assistance requests. • Liaise with external providers to maintain service standards and update procedures. • Guide travelers in accessing appropriate travel support resources. Training and Outreach Coordinate and deliver pre-departure safety training for international travelers. • Lead both in-person and online trainings as part of a rotating schedule. • Maintain and regularly update training content to reflect current policies and best practices. • Assist in university-wide outreach related to international travel safety and unit initiatives. • Support the development and delivery of emergency preparedness drills for internal stakeholders. Incident Tracking and Data Administration Track, document, and report on international health, safety, and security incidents. • Enter incident information into the unit’s tracking and case management systems. • Maintain records of significant cases involving university travelers. • Compile data to support internal decision-making and external reporting requirements. Incident Response and Crisis Management Support university travelers during emergencies abroad. • Serve in a rotating schedule for 24/7 on-call coverage. • Advise travelers on emergency protocols and facilitate incident reporting. • Connect travelers to appropriate support services and resources. • Collaborate with university units and external partners to implement emergency protocols. • Conduct welfare and accountability checks during critical incidents. • Participate in after-action reviews to strengthen future responses. Professional Development and Industry Engagement Stay informed of evolving trends and best practices in international health, safety, and security. • Participate in relevant professional organizations such as the Overseas Security Advisory Council (OSAC) and Pulse International. • Attend conferences and trainings, both domestic and international, to support professional growth and represent the university. • Travel internationally as needed to support unit initiatives.