Duties Responsibilities Records Analysis, Interpretation, Application: Analyze and interpret all incoming and outgoing documents and transactional data, including proposal submissions, awards, and related modifications Process documents and transactions using independent judgment to assess priority, complexity, and required actions Maintain current knowledge of University policies, procedures, and sponsor regulations related to proposals and awards Electronic Systems Development Maintenance: Document, update, and maintain internal electronic research administration systems, such as myProposals and myResearch Portal Navigate sponsor systems to support proposal submission and award processing Coordinate with the Data and Systems team to ensure accuracy of internal and external reporting data Review, investigate, and resolve system errors and exceptions, including identifying root causes and determining appropriate resolutions Business Operations Contributions: Assist in managing and triaging incoming communications from the SPA general email account Provide professional customer service to internal and external stakeholders Serve as a liaison to respond to inquiries and provide guidance related to university research administration processes Revise and update SPA processing procedures related to electronic research administration systems and operational workflows Recommend process improvements related to SPA transaction processing and data accuracy Research best practices for information management and collaborate with SPA staff to implement approved procedural updates Training, Development, Audit: Support the development of team processes and outcome measures to improve individual and team performance Coordinate workload with team members to support efficient workflow Assist with training and mentoring new staff and student employees Assist in reviewing transactions processed by student workers and Specialists to ensure data integrity and compliance Office Contributions: Seek opportunities to increase office knowledge and improve services, including attending conferences and webinars Manage multiple tasks effectively with a high level of productivity Pursue ongoing professional development opportunities Perform other duties as assigned