Duties Responsibilities Hardware, Software, and Systems Support Installation and configuration of workstations, mobile devices, and software. Maintain patching, security, and other endpoint management of workstations and servers. Assist with the maintenance of administrative infrastructure, including file, print, web, database servers, and specialized vendor applications. Serve as a resource for major software version upgrades and replacing outdated technologies with new and current technologies. End-User Support Provide assistance to help desk operations by providing application and desktop support to customers. Work within defined policies and procedures to solve user or system problems, including original and/or innovative solutions. Identify problems to be solved, and escalate appropriately. Other Duties Assume appropriate related additional duties to further the mission of the unit. Complete most work with limited supervision, appropriately judging when to seek assistance or guidance from subject experts or management.