Duties Responsibilities Tier 2 Technical Support – • Develop solutions for common technical issues faced by F S staff. • Test solutions to technical issues to ensure they do not create unintended consequences. • Accurately document incidents and resolutions within the service management system. Tier 3 Technical Support - • Participate in F S wide projects such as platform migrations, or hardware modernization efforts. • Evaluate tools, methods, and emerging technologies to enhance F S ITS operations • Maintain user guides and support documentation. • Participate in service improvement initiatives aligned with ITIL-informed processes. IT Asset Management and Operations – • Coordinate imaging, deployment, and recovery of devices. • Lead IT procurement by obtaining quotes, tracking orders, and recording inventory. • Lead IT procurement by managing the acquisition and deployment of mobile devices. • Coordinate recovery and surplus of assets replaced through technology refresh processes. • Maintain accurate documentation for all assigned devices and updates. Unit Security Contact – • Serve as an F S Unit Security Contact. Support account setup and access management. • Assist with onboarding and exiting employees. This includes the F S ETNF processes. Other Duties as Assigned - • Perform other duties as assigned.