Office Support Associate, Testing Accommodation Center - Disability Resources & Educational Services

University of Illinois Urbana-Champaign
University of Illinois Urbana-Champaign

Customer Service

Urbana, IL, USA

Posted on Aug 20, 2026
Duties Responsibilities Exam Preparation Exam Proctoring • Prepare exams by printing, checking them against the TAC database, and ensuring they are in the correct format. • Convert exams into accessible formats if needed. • Package exams for scanning and return them to faculty after testing. • Monitor the TAC database to ensure exams are uploaded, student reservations are scheduled, and booth assignments are correct. • Monitor exams in real-time to maintain academic integrity. • Respond to student concerns and ensure their safety. • Verify students have the correct exams and seat them appropriately based on accommodations. • Collect completed exams and return them to instructors as per TAC policy. • Make decisions on student accommodations if issues arise and escalate to the Program Coordinator or Academic • Accommodations Specialist when necessary. General Office Support • Provide day-to-day office support, including supply management, visitor screening, file upkeep, and correspondence. • Coordinate with the other full-time employees to ensure staff presence during exams. Monitor Testing Accommodation Center (TAC) related Communication • Handle TAC-related communications and emails. • Confirm exam instructions, respond to instructor questions, inform customers of TAC policies, and implement corrections to exam content. • Distribute announcements and respond to student questions. Assist with Student Workers • Assist with training and scheduling student workers. • Monitor their tasks to ensure they follow TAC policies and procedures. Other Duties • Perform other duties as assigned and appropriate for the role.