Duties Responsibilities Lead and support team(s) responsible for domestic application and credit processing, ensuring efficient, fair, and consistent processing and review of student applications. Participate in management of guaranteed-admission programs, including direct outreach to students to help them understand eligibility, requirements, and timelines; review and recommend placements for transfer applicants who are eligible under guaranteed admission policies. Develop and maintain an extensive knowledge of University of Illinois Urbana-Champaign course offerings, degree programs, and general education requirements. In collaboration with the Associate and Senior Associate Director, establish annual processing/review schedule and coordinate staff and committee assignments. Review possible rescission situations, providing recommendations to the leadership team; serve as backup to the Associate Director in overseeing the various steps associated with rescinding admission offers for transfer students. This includes coordination with several campus units. Contribute to the development and maintenance of operational communication and transfer resources, including publication of online and print materials as well as any related email campaigns. Ensure compliance with institutional and state regulations as they relate to admissions. Supervise or oversee supervision of staff members in various work formats; train and develop staff—providing clear guidance, setting expectations, and ensuring high standards of service. Monitor performance metrics (e.g. productivity, processing times, outcomes) and use data to inform improvements and resource allocation. Maintain and improve admissions workflows, systems, and processes; participate in the annual evaluation of the admission cycle; help identify problems in the workflow and initiate changes in functional and technical procedures to resolve such issues; assist in testing of homegrown and vendor systems during upgrades, enhancements, and fixes; create and update documentation. Communicate effectively with students, applicants, and internal and external stakeholders about admissions processes, application and credit processing, and guaranteed admission options. Represent OUA on any campus, state, or national committees appropriate to the position. Support operations, staff training, special programs and related transfer admissions efforts.