Associate Director, Beckwith Residential Support Services (BRSS)
Customer Service
Urbana, IL, USA
Posted on Jul 24, 2026
Duties Responsibilities • Assumes direct supervisory responsibilities for BRSS administrative staff, pre-professional graduate assistants, and conducts annual reviews. • Manages the day-to-day administrative operations of the BRSS and manages the BRSS budget and strategic goals. Will involve the BRSS administrative staff as needed to carry out specific responsibilities. • Communicates regularly with McKinley Health Services, the Counseling Center, Dean of Students, University Housing, and other University units as to the needs of BRSS residents, and how they might be best supported. • Oversees BRSS marketing and recruitment planning, in partnership with University Housing, to enhance awareness of BRSS programs and services to disabled prospective students and their families, vocational rehabilitation, and other stakeholders. • Works in the ongoing refinement of internal service policies, procedures, and practices. • Supports BRSS personnel in the determination of resident health and safety needs. • Manages BRSS data and research plans and assumes primary responsibility for managing data collection needs, in partnership with AHS data analyst. • Serves as professional staff on-call outside of business hours during overnight and weekends. This is a rotating responsibility shared among the BRSS administrative team. • Assists in maintaining BRSS website content and social media. Will serve as the BRSS contact for the DRES website designer. • Oversees the development and enforcement of “Letter of Expectation” for residents in violation of BRSS community regulations and procedures. • Serves as BRSS liaison to other campus departments/units as needed. • Other duties as assigned.
