Duties Responsibilities Provide desktop support Install, configure, and maintain computer-based desktop systems running Windows or Macintosh operating systems. Maintain the security of the desktops, both physical and operating system. Effectively use modern endpoint management systems in the support of desktop systems. Support and maintain various desktop-based applications such as MS Office, Outlook, MS Teams, and enterprise applications. Meet regularly with unit faculty, staff and leadership to learn about their current and future activities, needs, and resource availability. Write documentation and knowledge articles as required. Work collaboratively with IT professionals across campus to meet local unit needs and enhance the overall IT environment on campus. Communicate effectively with unit leadership and their staff. Administer and enhance unit IT services Provide IT consultation with units to define problems, identify and implement new and revised services to enhance unit operation. Manage unit networking including activation of ports, troubleshooting and resolving problems. Install, manage and troubleshoot networked printers and print servers. Participate in the identification, evaluation, procurement, and implementation of technology systems and services for customers. Facilitate use of centralized, shared, and third-party services to meet unit needs most efficiently and cost-effectively. Identify opportunities for units to reduce duplication and overlap in the services and technologies provided by and/or support by the units. Proactively identify gaps in available IT services and resources and assist in the development of plans to help fill these gaps. Participate in IT projects Assist in the development of IT project plans by review of technical steps in the project as well as their estimated duration. Communicate effectively with other project team members.