Duties Responsibilities Assist students (and families), faculty, and staff seeking guidance on a range of student-related academic, health, behavioral, and personal issues at the Connie Frank CARE Center. Assist and advocate for students experiencing crises, working directly with students and consulting with faculty and staff to help them respond to students in crisis. Serve as team lead for one or more assigned specialty areas, carrying out responsibilities and designing and coordinating the programs, protocols, and policies that advance the unit's mission in each area. These may include: Case management: acute high-risk, medium-, and long-term non-clinical case management, including service on the Students of Concern Committee. Off-campus community living: support for students in privately owned local housing, including lease education and coaching through landlord conflicts. Behavioral intervention: threat assessment, intervention, and response involving students, faculty, or staff who may pose a risk of targeted violence, and support to the Threat Assessment Team. Title IX: departmental point of contact for Title IX cases and requested supportive measures, including service as liaison to and member of the Title IX Case Management group. CARE Ambassadors: leadership of the CARE Ambassadors peer education program, including recruiting, training, and advising student leaders who connect peers to support and resources, promote Connie Frank CARE Center services to students and families, and design and lead programs that respond to real student needs. Academics: support for students struggling academically, including attendance concerns and academic policy questions. Data reporting and analysis: Maxient analytics, monthly data reports, support for annual reporting, and assessment strategies. Medical withdrawal and re-entry: oversight and coordination of the medical withdrawal and re-entry processes. Basic needs: development and evaluation of interventions and sustainable programs that address basic needs, including oversight of the Emergency Dean fund. Supervise professional staff, providing direction, coaching, performance feedback, and professional development to support effective, consistent casework. Serve as a liaison and consultant to colleges and campus offices providing support, consultation, training, and outreach, and gathering feedback on processes and procedures. Serve in the on-call Emergency Dean rotation, approximately eight weeks per year, one week at a time. The Emergency Dean handles most situations by phone but is occasionally called to the site of an emergency. Contribute to the development of policies, practices, and procedures brought forward for consideration. Conduct outreach to students, faculty, and staff, helping students build the knowledge and skills to function effectively in the university community, and helping faculty and staff better identify and support students in distress. Serve on Division of Student Affairs and university committees and at university events as needed, which may involve occasional after-hours activity. Complete the documentation and paperwork central to casework, using Maxient to send letters, record case notes, and process absence letters, and implement related Office of the Dean of Students processes. Maintain accurate, current knowledge of the campus resources, policies, and procedures most relevant to Illinois students, and articulate them clearly to constituents. Perform other duties as assigned in support of the unit's mission.