Duties and Responsibilities Communications Community Relations Applies advanced communication skills when working with a large and varied audiences; demonstrates excellence in communication and the ability to work effectively in a professional and collegial manner with supervisors, peers, customers, and partners. Maintains regular communication with Private Certified Housing owners/managers, Greek house corporations and fraternal advisors to advise and inform them of Certified Housing standards; analyzes trends within special populations and recommends process improvements as appropriate. Facilitates regularly scheduled meetings and seminars. Advises Private Certified Housing owners and managers, serves as a resource, and refers them to appropriate campus or community partners for support. Coordinates and facilitates required paraprofessional (student) staff training for Private Certified Housing units at the beginning of the fall and spring semesters; collaborates with University Housing staff and campus partners to ensure training content is comparable. Manages a multi channel communication plan for PCH, including basic website maintenance, social media, email communications, newsletters, and print materials using Adobe, Webtools, Adobe Express, WordPress, or similar tools; coordinates with third party vendors to request and implement website updates. Develops and implements creative strategies for outreach and dissemination of Private Certified Housing options and standards. Represents University Housing at outreach and recruitment events for students and families throughout the year, including large scale presentations (500+ attendees) and smaller question and answer sessions. Collaborates effectively with housing staff to understand and promote housing options that best meet individual student needs. Advises students on campus housing options, including University owned residence halls, University owned apartments, and Private Certified Housing units. Exercises sound judgment in navigating politically sensitive relationships, situations, and conversations with campus, community, and customer stakeholders. Works cooperatively with Private Certified Housing owners and managers, Residential Life, Family Graduate Housing staff, and Student Affairs staff and faculty to establish, promote, and encourage consideration of all housing options. Administration Operations Supervises the Housing Representative – Private Certified Housing by assigning and reviewing work, providing training and guidance, and facilitating feedback and performance evaluation in accordance with University Housing and Civil Service policies. Coordinates administrative functions related to Private Certified Housing, including occupancy reporting, administration of the inspection program, enforcement of Certified Housing standards, documentation of policies and procedures, and maintenance of databases and inventories. Administers the Certified Housing process for campus using high level problem solving and multi-tasking skills to resolve complex issues, anticipate needs, and meet deadlines; manages strategic planning initiatives and recommends improvements to business procedures. Establishes, directs, and coordinates the safety, building inspection, and food safety programs to ensure all Private Certified Housing facilities are inspected and required corrections are completed each academic year. Administers the reciprocal agreement between University Housing and Private Certified Housing units, including establishment and regulation of agreement terms. Coordinates and communicates contractual details for PCH City Inspection intergovernmental agreements; secures purchase orders through appropriate channels; reviews and processes invoices, responds to inquiries, and leads collection efforts related to University Housing reimbursement. Serves as a leader within the Housing Information Office by providing functional expertise, guidance, and support to staff; assists with complex situations or questions related to Private Certified Housing and leads resolution of escalated concerns in coordination with Housing Information Office leadership. Promotes a positive work environment through effective collaboration, communication, and partnership among staff under the direction of the Associate Director of Housing Information Marketing. Resolves general and escalated housing contract issues, policy questions, and appeals via phone, email, and in person communication with students, parents, family members, faculty, and staff, ensuring compliance with FERPA guidelines; exercises complex decision-making skills when addressing dissatisfied customers. Maintains and enforces deadlines related to contracts and policies; demonstrates strong organizational skills, including the ability to prioritize responsibilities, meet stringent deadlines, and manage urgent or unexpected matters. Manages the operation of related databases and web-based systems and provides comprehensive training and support to end users; utilizes Microsoft Office applications (Word, Excel, PowerPoint) to complete daily operational tasks; recommends operational and strategic system improvements. Oversees weekly First Year Live On Requirement communications to first year students from May through September and from October through January, supporting compliance with Student Code 2-201; refers students approaching non-compliance to Community Standards Safety Education. Evaluates First Year Live On Requirement exemption waiver requests, renders timely initial decisions, records outcomes in appropriate systems, and collaborates with the Connie Frank Care Center on appeals. Conducts a joint annual market review of on campus, off campus, and designated benchmark housing properties with the Assistant Director of Operations Leasing for Family Graduate Housing; presents findings to the University Housing Occupancy Management Team.