Duties Responsibilities – Associate IPM Course Planning, Delivery, and Evaluation Executes established planning and delivery procedures for an assigned portfolio of courses with close guidance. Ensures completion of all operational tasks from course transition through close-out. Serves as primary contact for routine instructor and grading team needs; escalates complex issues appropriately. Prepares and supports course transition, soft launch, and end-of-term sessions. Manages Box folders, Canvas access, announcements, and MOOC set up. Documents issues, resolutions, and suggestions for improvement; contributes observations to team discussions. Student Support and Issue Resolution Responds to routine student support inquiries and iSupport tickets. Escalates complex matters appropriately and builds familiarity with escalation procedures. Monitors iSupport tickets and provides first-pass responses; ensures clear documentation. Supports DRES accommodations and grading extensions under guidance. Keeps stakeholders informed of issue progress. Instructional Team Leadership and Supervision Supervises and mentors the graders and associate staff within assigned portfolio. Provides feedback and ensures adherence to guidelines with direction from Senior IPMs. Mentors new or part-time graders as assigned. Assists with scheduling and assignment tracking. Coordinates day-to-day task completion. Grading Oversight Quality Assurance Supports grading workflows, verifies rubric application, and flags issues for review. Applies established rubrics accurately and verifies publication of grading materials. Conducts spot checks and communicates findings. Other Duties Contributes ideas for improving processes and workflows. Participates in projects as assigned. Participates in professional development and skill-building opportunities. Performs assigned tasks to support program operations. Duties Responsibilities – IPM Course Planning, Delivery, and Evaluation Manages planning and delivery for assigned portfolio, coordinating key milestones, tracking deliverables, and anticipating risks. Serve as the main point of contact for instructors and grading teams on operational and administrative course delivery matters; ensures timely, high-quality responses and solutions. Host transition meetings and soft launch meetings; documents and follows up on key actions. Manages all course operations independently and identifies opportunities to improve efficiency or clarity. Facilitates continuous improvement cycles by analyzing course data (dashboards, tickets, surveys) and recommending targeted changes. Student Support and Issue Resolution Handles escalated student and instructor issues within assigned portfolio. Ensures timely and accurate documentation and resolution in iSupport. Triages and resolves issues efficiently communicates outcomes to instructors and relevant teams. Manages accommodations and exceptions for portfolio, ensuring compliance and communication with instructors Summarizes issue trends and contributes to after-action reports. Instructional Team Leadership and Supervision Supervises and mentors the graders and associate staff within assigned portfolio. Provides coaching on rubric alignment, ticket handling, and instructional expectations. Provides performance feedback, ensures rubric consistency, and supports professional development for team members. Plans course delivery timelines and allocates work within the portfolio. Applies project management practices to manage IPM workflows. Grading Oversight Quality Assurance Oversees grading operations for portfolio; ensures accuracy and timely completion. Conducts rubric checks and addressed grader questions; ensures consistent application. Summarizes grading outcomes and identifies patterns or outliers. Continuous Improvement Leads small-scale improvement initiatives; documents and shares process updates. Other Duties Pursues professional growth relevant to IPM responsibilities; mentors peers informally. Performs additional duties to meet portfolio needs.