Complex Coordinator for Graduate & Upper Division Residence Halls - University Housing

University Housing - Family & Graduate Housing

University Housing provides an essential element of the Illinois experience, with hundreds of employees across seven units working together to build and maintain safe, healthy and welcoming homes for our residents. We value the many diverse voices, opinions, experiences and identities of the Illinois community, and our commitment to diversity, equity and inclusion is woven into each of our interactions, programs and decisions.

The Family & Graduate Housing team manages the housing units and leasing process for the students and their families living in our graduate-upper division residence halls and apartment complexes. This role is responsible for the leadership, management, and coordination of a residential community in the graduate upper division residence halls. They will work collaboratively with colleagues on campus to support the University Housing mission and vision, build safe, inviting communities through leadership, supervision, crisis management, and implementation of a residential curriculum.

Job Summary

Responsible for leading, promoting and evaluating residential life functions in two graduate upper division residence hall areas. Facilitates and evaluates the development of a positive community environment and provides learning opportunities that encourage students to develop to their potential. Supervisors will engage in and implement University Housing's inclusion, culture and climate initiatives.

Duties & Responsibilities

Staff Supervision, Recruitment, and Training Responsibilities

• Supervisors will engage in and implement University Housing’s inclusion, culture, and climate initiatives.
• Recruit, select, train, supervise, and evaluate a Residence Hall Director, a Housing Representative, and residential student staff.
• Oversee the development and implementation of annual training for staff in their area.
• Plan and facilitate regular staff meetings and staff development.
• Provide leadership for area staff on all hall operations and administrative duties.
• Coordinate with staff from other Housing units for day-to-day operations.

Community Development and Leadership Responsibilities

• Provide guidance and support to staff, students and student groups in developing and maintaining residence hall communities that complement the academic programs of the University, engage the students’ interest and expand their knowledge, increase students’ social awareness and sense of responsibility and encourage learning opportunities across a dynamic group of students.
• Plan and develop programs to meet the varied needs of the graduate and upper classmen residence hall population. Particular attention will focus on the needs of international residents.
• Enhance student development opportunities through advising of student groups such as Hall Councils/ Resident Leadership Boards.
• Educate residents, faculty and staff regarding University and Housing policies and procedures.
• Identify and address behaviors that violate community standards and University and Housing policies.

Administrative Responsibilities

• Supervise, lead and manage hall operational processes (i.e. opening, closing, damage billing, key inventories, etc.).
• Facilitate the summer housing assignments process including room assignments and turnover.
• Oversee the housing representative in operation of two customer service desks including procedures, scheduling, and responding to resident needs.
• Develop and administer hall and area budgets.
• Work cooperatively with Housing Conference Services regarding conferences scheduled in the halls.
• Serve as a committee member on unit and department committees.

Crisis Response & Management Responsibilities

• Serve as a crisis response backup for residence hall directors in the professional staff on-call rotation for all of University Housing.
• Assume on-call responsibilities within a multi-residence hall and multi-apartments areas on a regularly scheduled year-round rotation, which includes holidays.
• Effectively address all on-call responsibilities as well as follow-up with incidents.
• Coordinate staff intervention regarding resident concerns, conflicts, and crisis. Assist staff in resolving interpersonal and inter-group conflicts and mediate as needed. Engage residents in learning communication and problem-solving skills.
• Remain at or report to their facilities, as soon as conditions reasonably permit, in the event of severe weather or emergency situations when the university may suspend classes or close the university. (This position is considered an essential employee.)

Professional Responsibility

• Maintain an effective working relationship with supervisor, co-workers and University Housing staff.
• Be open and receptive to constructive criticism and feedback.
• Participate in staff meetings and professional development opportunities.
• Demonstrate a positive attitude toward the position, area community, Family & Graduate Housing, and University Housing.

Minimum Qualifications

• Master’s degree.
• Two (2) years of professional experience in student affairs, customer service, hospitality, housing, or related field.
• Experience in crisis management and conflict intervention. Experience directly supervising staff.

Preferred Qualifications

• Master’s degree in College Student Personnel, Student Affairs, Higher Education, Counseling or related field.
• Experience implementing a residential curriculum or outcomes-based programming model.
• Experience working with varied populations, including international students and graduate students.

Knowledge, Skills and Abilities

• Ability to work with and appreciate people from all backgrounds.
• Ability to communicate effectively and respond in a professional manner.
• Proficient technology skills using various types of software.
• Ability to work independently and pursue innovative ideas and solutions.

Working Conditions

• This position requires the staff member to live within the same residence hall in which they work.
• Position involves standard business hours with some nights and weekends required for duty and other programmatic or operational responsibilities.

Appointment Information

This is a 100% full-time Academic Professional position, appointed on a 12-month basis. The expected start date is as soon as possible after the close of the search.

The budgeted salary range for the position is $49,000 to $52,000. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity.

This position will be expected to work at the University of Illinois Urbana-Champaign campus on a full-time basis per the University’s Workplace Flexibility policy.

Sponsorship for work authorization is not available for this position.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on May 11, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. Applications not submitted through https://jobs.illinois.edu will not be considered.

Candidate Documents
When submitting your application, please submit a cover letter, resume and names/contact information for three professional references.

For further information about this specific position, please contact Ashley Carper at acarper@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

At the University of Illinois Urbana-Champaign — the state’s flagship public university and one of the world’s leading research institutions — every staff member helps shape what’s next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you’re empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence — where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.

Learn about Champaign-Urbana, our campus and the community we hope you choose to live and work in. Urbana-Champaign is a welcoming community offering the best of both worlds: active city living paired with easygoing affordability.

For more information regarding employment at University Housing, please visit our recruitment website at University Housing Recruitment.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

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The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or accessibility@illinois.edu.

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Requisition ID: 1035864
Job Category: Education & Student Services
Apply at: https://jobs.illinois.edu