Office Support Specialist - Testing Center

Testing Center

Job Summary

Duties & Responsibilities

Operations

• Obtain and maintain certifications as a Test Center Administrator for Pearson VUE and Prometric test companies.

• Coordinates the opening and closing of the testing center, ensuring readiness and compliance with contractual obligations.

• Serve as the lead Test Center Administrator and manage all operational aspects of testing activities.

• Troubleshoot and resolve technical issues for Pearson VUE and Prometric testing partners.

• Maintain daily documentation of testing demographics, capacity, and operational activities.

• Learn and utilize administrative system software, policies, and record-keeping processes.

• Assist in compiling and managing data for mid-year and end-of-year reports.

• Perform additional operational and administrative duties as assigned.

• Act as a liaison with testing companies to address standard operating procedures and irregularities.

Personnel

• Assist in recruiting, hiring, and training and supervision of student staff.

• Assist in developing and managing work schedules for student staff and approving time sheets.

Additional Physical Demands

Minimum Qualifications

1.High school diploma or equivalent.
2.Any one or combination totaling two (2) years (24 months) from the categories below:
A. College coursework in any curriculum, as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associate’s Degree (60 semester hours) equals eighteen months (18 months)
90 semester hours equals two (2) years (24 months)
Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
B. Work experience performing office/clerical activities, including the use of computer systems.
3. One (1) year (12 months) of work experience comparable to the second level of this series.

Preferred Qualifications

• 2 years of professional work experience with the public and/or university students
• Experience providing quality customer service
• Experience with supervision
• Experience with Microsoft Office Suite software, particularly Word and Excel
• Experience delivering computer-based testing or proctoring exams
• Experience with administrative functions
• Experience that demonstrates strong communication and interpersonal skills
• Experience working with culturally diverse populations
• Experience working collaboratively in a team environment

Knowledge, Skills and Abilities

• Openness, inclusiveness, sensitivity to cultural differences, and the ability to interact with all people, understand individual differences, and relate with a diverse student population
• Excellent public speaking, writing, and listening skills with ability to clearly articulate thoughts and ideas
• Ability to be dependable, flexible, and adaptable
• Ability to exercise excellent judgment and discretion, especially in handling confidential and/or sensitive information
• Skill in personal accountability, effective work habits, and ability to handle multiple work priorities
• Strong organizational skills with excellent attention to detail and ability to prioritize tasks
• Ability to perform quickly and accurately under the pressure of frequent deadlines and heavy workload
• Proficient knowledge of Microsoft Word, Outlook, and Excel programs
• Ability to learn and/or use technology

Appointment Information

This is a 100% full-time Civil Service 3243 - Office Support Specialist position, appointed on a 12-month basis. The expected start date is as soon as possible after 12/9/2025. The collective bargaining agreement sets a wage of $21.986/hr. Sponsorship for work authorization is not available for this position.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Application Procedures & Deadline Information

Applications must be received by 12:00 pm (Central Time) on 11/21/25. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Marsha Mwilambwe, mlmwila1@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1033659
Job Category: Administrative Support
Apply at: https://jobs.illinois.edu