Coordinator of Transfer Processing - Office of Undergraduate Admissions

University of Illinois at Urbana-Champaign

Duties & Responsibilities

- Coordinate the processing of domestic transfer applications and transfer credit.

• Ensure that applications are processed accurately and within set deadlines.
• Assist in establishing processing staff assignments for each cycle.
• Manage the new documents, course change, and final college transcript processes.
• Serve as a functional expert in undergraduate transfer processing in the campus degree audit system, u.Achieve, which includes training staff on use of the system, troubleshooting issues found during transfer application processing, and entering transfer course articulation rules.
• Coordinate the processing of off-campus transfer credit earned by current Illinois students, including dual credit for incoming first-year students. Work with academic unit offices and staff from the Office of the Registrar to ensure credit is posted to academic records correctly.
• Serve as the functional expert and main point of contact in these processes.
• Use a combination of professional judgment and reports to determine if delays and/or errors in processing are occurring. Ensure that corrections are made immediately, and follow-up/training is conducted with staff members creating the errors.
• Assist Admissions Specialists in performing their duties during times of high work volume and/or staff absences.
• Initiate and respond to inquiries from applicants, Illinois students, parents, and other external contacts such as community college staff using our customer relationship management system, Slate, to track such communication. Must be skillful in handling challenging questions about Illinois policies and procedures.

- Read and evaluate transfer applications including making decisions and documenting the reasons for such decisions.

- Hire, train, and supervise part-time staff supporting domestic transfer application/credit processing; create and update instructional documentation and conduct training sessions for staff members; audit processing activities and final college transcript reviews for both quantity and quality; address issues with staff and direct supervisors and use outcomes to inform training.

- Participate in the annual evaluation of the admission cycle; help identify problems in the workflow and initiate changes in functional and technical procedures to resolve such issues; assist in testing of homegrown and vendor systems during upgrades, enhancements, and fixes.

- Participate in meetings/committees that include transfer processing topics; develop and maintain extensive knowledge of trends and initiatives in application systems and processing; this includes participating in professional organizations and other professional development opportunities.

Minimum Qualifications

Specialty Factors

• Bachelor’s degree in business, communication, education, humanities, public relations, social sciences, or a field related to the position.
• Two (2) years (24 months) of professional work experience in admissions, records, registration, and/or closely related experience within an educational setting.
• Demonstrated experience processing and reviewing transfer applications.

Preferred Qualifications

• Master’s Degree
• Prior experience with iAdmit, u.Achieve, Banner, and Slate.
• Strong familiarity with Illinois colleges and universities, including coursework and grading systems.
• Progressive experience with coordinating admissions operations and projects and/or processing transfer applications.

Knowledge, Skills and Abilities

• Excellent oral and written communication skills.
• Keen attention to detail and strong organizational skills; ability to prioritize and manage multiple tasks with little supervision.
• High achievement in previous work and/or educational experiences.
• Enthusiastic, self-starter approach to work with a commitment to delivery of high-quality service in a timely manner.
• Ability to effectively engage with staff in a variety of work formats in a high-volume, fast-paced environment.
• Commitment to working on behalf of college students from diverse backgrounds.
• Diplomacy and tact in enforcing admissions policies and procedures while at the same time not alienating the individuals to whom we must say no.
• Ability to exercise good judgment in the interpretation of admissions policies and in the handling of exceptional cases.

Appointment Information

This is a 100% full-time Civil Service 2753 - Admissions and Records Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after the close of the search. The budgeted salary range for this position is $55,000 - $59,750. We strive to provide a competitive salary, considering factors such as available market data, internal equity, candidate experience and qualifications, collective bargaining agreements, and budget constraints. The final salary offer will be determined through a thorough assessment of these elements.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on October 23. Apply for this position using the Apply Now button at the top or bottom of this posting. For full consideration, application materials should include a cover letter, current resume (including month/year employment dates), contact information for three professional references, and transcripts or proof of degree(s). Please ensure your resume highlights your qualifications/experience for this position. This may include professional, academic, volunteer, or other applicable experience that aligns with the responsibilities and requirements of this role.

Work authorization sponsorship is not available for this position.

Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Jennifer Steiling at steiling@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1033330
Job Category: Professional and Administrative
Apply at: https://jobs.illinois.edu