Housing Representative

Residential Life - University Housing

Job Summary

Duties & Responsibilities

• Supervise multiple student staff responsible for desk coverage, including planning, organizing, assigning and reviewing their work and overseeing their selection, training, supervision, and evaluation. The student staff supervised by the have an essential role in risk management, maintaining hall safety and security via work with I-Cards, the Housing card access system and keys and via interactions with residents and duty staff during emergency situations. Supervisors will engage and implement University Housing’s diversity, equity, and inclusion initiatives.
• Work in close collaboration with the Housing Information Office (HIO) to coordinate contractual processes, including but not limited to room changes, contract cancellations, the vacancy option process, early arrival and late departure, and break housing.
• Organize timelines and projects related to desk operations, including but not limited to the opening and closing of multiple halls several times a year, summer operations, residence hall tours, revisions to the desk clerk manual and other procedural documents, and, the ongoing recruitment, selection, and training of student staff.
• Coordinate inventory and maintenance responsibilities via management of area key inventories, management of desk resources (residential keys items for check-out, lost and found, safe contents) and submission of facilities and technology service tickets. Process fiscal transactions involving student accounts including billing for damages, miscellaneous fees and key loans.
• Facilitate staff training on front line customer service practices to ensure the maintenance of positive public relations with students, parents, and university employees.
• Participate in and provides oversite of student staff responsible for marketing on-campus housing options via residence hall tours and assist with the counseling of students and staff on housing matters.
• Recommend changes in housing operations, policies, and procedures, attend meetings (Residential Life all staff meetings, Area staff meetings, Desk Operations meetings, meetings specific to committee assignments), and communicate with students, staff, and constituents.
• Establish, modify, and maintain office and programming supplies and a comprehensive file system which may include confidential materials. Provide oversight of the distribution of campus, U.S. mail, and other deliveries to staff and students, and distribution of student resources from campus units sent via Housing Administration. Perform other duties as assigned.

Additional Physical Demands

Minimum Qualifications

1. High School Diploma, GED, or equivalent.
2. Any combination totaling two years from the following categories:
   A. Housing, residential life, hospitality, business, or closely related work experiences.
   B. College course work in Higher Education Administration, Student Personnel Administration, Hospitality Sciences, Business Sciences, Social or Behavioral Sciences, or related disciplines, as measured by the following conversion table or its proportional equivalent:
   - 30 semester hours equals six (6) months
   - 60 semester hours or Associate's Degree equals one (1) year
   - 90 semester hours equals two (2) years
   - 120 semester hours or Bachelor's Degree equals three (3) years
   - Master's Degree or higher equals four (4) years

Knowledge, Skills and Abilities

• Managerial abilities, including skill in decision making by considering the relative costs and benefits of potential actions and choosing the most appropriate one.
• Ability to coordinate and complete several activities simultaneously.
• Ability to communicate effectively with students, parents, university employees, and the general public
• Ability to work with, counsel, and advise students, staff and the public.
• Supervisory knowledge.
• Ability to learn and engage in general human resource practices including interviewing, selection, training, payroll management, and human resource policy enforcement.
• Ability to write simple reports, routine procedures, and standard business correspondence.
• Basic knowledge of office correspondence, business reports, record keeping, and bookkeeping or accounting practices
• Ability to complete detailed tasks in a timely and accurate manner.
• Ability to operate computer systems, using word processing, database and software packages.
• Ability to work with a diverse student and staff population.

Appointment Information

This is a 100% full-time Civil Service 0044 - Housing Representative position, appointed on a 12-month basis. The expected start date is as soon as possible after the close date. The collective bargaining agreement sets a wage of $23.618 per hour $46,055.10 annually. We strive to provide a competitive salary, considering factors such as available market data, internal equity, candidate experience and qualifications, collective bargaining agreements, and budget constraints. The final salary offer will be determined through a thorough assessment of these elements.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on September 30, 2025. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. When submitting your application, please include a cover letter, your resume, and the names, email addresses and phone number for three (3) professional references. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact reslifejobs@illinois.edu For questions regarding the application process, please contact 217-333-2137. Sponsorship for work authorization is not available for this position.

For more information on employment with University Housing, please visit our recruitment website at: Employment with University Housing.

The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.

Civil Service employees may earn up to 28 days of vacation leave per year, depending on length of service. The University offers 11 annual paid holidays, 12 cumulative sick leave days, plus an additional 13 non-cumulative sick leave days, if needed, each year. For more information about campus holidays, vacation leave, and sick leave. For information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Health insurance is available to employees (with the option to purchase coverage for spouse and dependents), required participation in State Universities Retirement System (SURS), with several options for participation in additional retirement plans. Learn more about employee benefits at the University of Illinois. Newly hired employees are covered by the Medicare portion of Social Security and are subject to this deduction.

The University of Illinois has is strong committed to work-life balance and family-friendly programs for faculty and staff: Work-Life Balance & Family-Friendly Programs and Other Work-Life Programs.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1032703
Job Category: Education & Student Services
Apply at: https://jobs.illinois.edu