Help Desk Specialist - College of Veterinary Medicine

Veterinary Medicine Administration

In 2024 Forbes ranked the University of Illinois Urbana-Champaign as #13 among all US public colleges, on the basis of return on investment, student success, student debt, and alumni leadership and influence. Only one other campus featuring a veterinary college ranked above U. of I.

Job Summary

Duties & Responsibilities

• Shared responsibility of responding to user needs through the ticketing system and assisting with desktop support activities.
• Remote, desk-side and walk-in support and installation of various software packages, tools, and patches. Install hardware on the network, patch and use networking tools.
• Configure and deploy computers with automated system tools.
• Responsibility for help request triage including assignment, ensuring satisfactory and timely ticket completion and client follow-up
• Assist customers with computer replacement decisions, life cycle management, and available inventory management.
• Document issues and resolutions within the knowledgebase for customers and internal IT information.
• Support and assist colleagues, commit to and be accountable for overall group success.
• Work with other support groups and vendors to provide seamless support to customers.
• Complete all other duties as assigned.

Additional Physical Demands

Minimum Qualifications

1. High school diploma or equivalent.

2. Any one or any combination totaling two (2) years (24 months) from the following categories:

A. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:

‧ 30 semester hours equals one (1) year (12 months)

‧ Associate’s Degree (60 semester hours) equals eighteen months (18 months)

‧ 90 semester hours equals two (2) years (24 months)

‧ Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)

B. Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

Preferred Qualifications

• Proficiency in Microsoft technologies, experience with Active Directory Users and Groups, GPO administration, Endpoint Management (MECM/SCCM) and telecommunication tools (i.e. Zoom, Skype, Teams).
• Experience with remote management tools.
• Customers service skills and experience.
• Experience supporting a Microsoft LAN infrastructure including TCP/IP.
• Experience selecting and purchasing computer hardware for customers.

Knowledge, Skills and Abilities

• Ability to troubleshoot and resolve issues pertaining to Windows and macOS desktop and laptop computers and associated peripherals.
• Ability to effectively communicate and professionally interact with students, staff and faculty with varying cultural backgrounds and technical knowledge in both written and verbal formats.
• Ability to identify and resolve complex technical problems.
• Ability to demonstrate fundamental knowledge of effective troubleshooting technologies.
• Proficiency with Windows desktop operating systems.
• Knowledgeable with macOS.
• Attention to detail.

Appointment Information

This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible. The budgeted salary range for the position is $58,000 to $63,000. Final salary offered will be determined by a thorough assessment of available market data, internal salary equity, candidate experience and qualifications, collective bargaining agreements, and budget constraints. Sponsorship for work authorization is not available for this position.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on July 23, 2025. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Jeff Fox (jsfox@illinois.edu). For questions regarding the application process, please contact 217-333-2137.

The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1031537
Job Category: Technical
Apply at: https://jobs.illinois.edu