Associate Computational Systems Analyst
Engineering IT Shared Services
The Grainger College of Engineering
University of Illinois Urbana-Champaign

University of Illinois Urbana-Champaign seeks an Associate Computational Systems Analyst in Champaign-Urbana, Illinois. Engineering IT Shared Services supports the nationally ranked Grainger College of Engineering by delivering IT services for teaching, research, and learning to over 1,100 faculty and staff and 10,000+ students. We focus on customer-centric, effective, and transparent solutions that drive innovation in a college known for ingenuity.

Our team thrives in a dynamic, collaborative environment that values respect, partnership, and professional growth. We invest in our people through mentorship, cross-functional teamwork, and career development opportunities. We seek individuals who are self-driven, team-oriented, and embrace integrity, adaptability, and a growth mindset. Those who are committed and determined will find a rewarding and supportive workplace here.

Duties & Responsibilities

Computational System Analysis and Support (50%)

• Advise and assist in the use of computational technology and resources such as the Illinois Campus Cluster
  Program, DELTA, Radiant, and Nightingale.
• Analyze functional and performance issues associated with use of computational resources, track trends, and
  advise customers on the best solutions to meet the needs of the research community.
• Analyze policies and queues to solve user or system problems, identify deficiencies, and propose modifications.
• Advocate for the use of centralized services where practical and help implement tailored solutions that meet the
  unique computational needs of research teams.
  Provide metric-based data to help inform GCOE and individual research investments.
• Participate in computational presentations to working groups, and/or projects at the team level.
• Represent and advocate for Grainger Engineering users of shared computational resources across the Illinois
  cyberinfrastructure environment as a Technical Representative for GCOE.

System and Network Support (20%)

• Install and configure Linux workstations and servers.
• Plan and maintain patching, security, and other endpoint management of Linux workstations and servers.
• Consults on networking for Linux systems to optimize network connectivity and access to relevant resources.
• Consult with customers on installation and use of software applications, including interfaces with network
  connections and optimizing systems for best performance.
• Complete most work with limited supervision, appropriately judging when to seek assistance or guidance from
  subject experts or management.
• May require emergency response or maintenance work outside of normal working hours.

Customer Service and Support (15%)

• Deliver excellent customer service by responding to requests in person, on the phone, or via email in a timely,
  polite, and professional manner.
• Work on a team of IT professionals supporting the instructional, research, or administrative customers of the
  College of Engineering.
• Work with units, teams, and individuals to provide the unique technological needs for their instructional,
  research, and administrative technology environment.
• Work to build relationships with customer community by proactively communicating relevant information and
  discussing their needs, initiatives, and service levels through periodic meetings.
• Work to resolve customer satisfaction issues.
• Reach out to advanced computational users to better understand their needs.
• Engage with research teams on long-term projects or the development of technical solutions.

Project Management (5%)

• Manage projects at the team level and drive deliverables and results by designated deadlines.

Organizational Support (5%)

• Participate constructively in meetings with relevant, concise and reasoned analysis; facilitate and lead meetings.
• Interact with various teams across Engineering IT Shared Services to ensure outstanding service delivery to
  customers.
• Work on cross-functional teams, with limited authority for final decision making.

Other Duties as Assigned (5%)

Requirements

Bachelor’s Degree in Computer Science or a related technical field. Three years of work experience in IT, or a related field. The skills must also include the following: • 4 years of experience with Microsoft Active Directory, LDAP, or other directory service. • 3 years of experience with the tools and systems used by researchers across a range of disciplines such as Artificial Intelligence, Machine Learning, etc. • 4 years of experience in the application of IT security concepts. • 6 years of experience troubleshooting desktop and computing applications and hardware. • 6 years of experience working in a customer service environment.

Appointment Information

This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after the closing date. The budgeted salary range for this position is $93,829. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity. This position is primarily on-site, at the University of Illinois Urbana-Champaign campus, with the potential to do some hybrid work as needed per the University’s Workplace Flexibility policy.

Application Procedures: Applications must be submitted by visiting https://jobs.illinois.edu. The application package should include the following: a) cover letter, b) resume, and c) names/contact information for three references. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Sarah Ozier at slozier2@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1030099
Job Category: Technical
Apply at: https://jobs.illinois.edu