Cybersecurity Technology Facilitator - Student Affairs Technology

Student Affairs Technology

Student Affairs Technology is at the heart of transforming the student experience through innovative IT services for Student Affairs departments across campus. We work closely with business leaders and IT professionals to deliver technical solutions that enhance efficiency and build operational resilience. We’re looking for passionate individuals from diverse backgrounds who are eager to help shape and nurture a vibrant community aligned with our mission. By joining our team, you’ll directly contribute to advancing the University's academic goals, fostering environments that promote student learning and success, championing diversity, and supporting the holistic development of all students. Your work will play a crucial role in creating a more inclusive, thriving campus for everyone.

Job Summary

Duties & Responsibilities

• Customer Service and Support:
  • Conduct regular system and network audits to identify and remediate unmanaged endpoints and security vulnerabilities for Student Affairs.
  • Consult regularly with Student Affairs Technology Leadership to learn about and understand their specific needs in support of the units of Students Affairs and promote cybersecurity best practices and solutions.
  • Work to build relationships with the customer community at various levels of the unit by proactively communicating relevant information and discussing their needs, initiatives, and service levels through periodic meetings.
  • Facilitate remediation, recovery, and reporting of proven or suspected exposure or disclosure of protected information between unit and campus security.
  • Facilitate the completion of internal infrastructure, systems and third party risk assessments as required by the security framework.
  • Facilitate reporting of security metrics to Student Affairs Technology Leadership and the campus cybersecurity team.
  • Coordinate unit-level efforts on regulatory compliance, including completion of periodic surveys and assessments.
  • Advise and assist Student Affairs Technology customers in the completion of required compliance documentation as part of the campus procurement process (e.g. Lightweight Risk Assessment, Privacy Impact Assessment, New Software Form, and Accessibility).
  • Advise and assist Student Affairs Technology customers in addressing University policies as well as state and federal regulations regarding Cybersecurity (e.g. data security, access controls, licensing, accessibility, privacy).
  • Building and maintaining a network of IT professionals on and off campus who do similar work.
  • Actively engage with the campus identity, privacy and cybersecurity team to advocate for, evaluate, and process policy exception requests.
• Organizational Support:
  • Recommend new standards, policies, or services to support cybersecurity for Student Affairs.
  • Collaborate with functional teams within Student Affairs Technology to ensure outstanding service delivery to the customers.
  • Working and leading cross-functional teams, with limited authority for final decision making.
  • Coordinate annual campus cybersecurity training ensuring staff compliance.
  • Develop training and other educational materials.
  • As needed, supervising student/hourly employees, including the assignment of tasks, performance management, etc.; may also serve as a mentor/coach to junior staff.
• Project and Task Delivery:
  • Managing projects at the organizational, divisional, or team level and drive deliverables and results by designated deadlines.
  • Completing individual projects and tasks assigned by the supervisor on time with quality.
  • Actively seeking out and delivering solutions to unresolved problems inside and outside of the organization.
  • Develop and maintain familiarity with and basic understanding of campus services that can fulfill regulatory compliance needs for projects and/or sensitive data handling.
• Other duties as assigned.

Additional Physical Demands

Minimum Qualification

1. High school diploma or equivalent.
2. Any one or any combination totaling seven (7) years from the following categories:
   A. Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
   B. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
   - 30 semester hours equals one (1) year (12 months)
   - Associate’s Degree (60 semester hours) equals eighteen months (18 months)
   - 90 semester hours equals two (2) years (24 months)
   - Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
3. Demonstrated experience in IT operations or service delivery.
4. Demonstrated experience in a customer service environment.
5. Demonstrated experience with troubleshooting Windows operating systems.
6. Demonstrated experience with security best practices.
7. Demonstrated experience with malware analysis or incident response management.

Preferred Qualifications

• Bachelor's Degree in a Technology related field.
• Experience with Apple OS and iOS in an enterprise environment.
• Experience with computer protection applications, such as anti-malware, anti-virus, and system firewalls.
• Experience using technology tools to optimize delivery of IT services, such as endpoint management, system imaging, or centralized configuration solutions.
• Demonstrated experience in one or more of the following domains: Secure IT Operations, Data Security, Incident
• Response and Analysis, Digital Forensics, Network Security, Systems and Applications Security, or Vulnerability Management.
• Demonstrated experience using Endpoint Management tools such as MECM, Crowdstrike, Qualys, Veam.

Knowledge, Skills and Abilities

• Extensive knowledge of Cybersecurity, networking services, network connectivity methods, and diagnosing network problems and essential network services, such as DNS, DHCP, VoIP, and/or VPNs.
• Knowledge of enterprise endpoint management solutions, such as Microsoft MECM, Intune, Munki, Workspace ONE, etc.
• Knowledge/understanding of common regulatory policies that are commonplace in the Higher Education environment (ex. HIPAA, FERPA, CUI, ITAR, Export Control, CMMC).
• Excellent customer service skills.
• Excellent communication skills
• Ability to lead groups of peers in cross-functional groups assigned to tasks or project work. Knowledge of existing IT services and Cybersecurity solutions in support of research/instruction.
• Ability to effectively communicate and professionally interact with all staff levels and customer groups.
• Ability to work independently, prioritize requests, and escalate appropriately.
• Ability to think analytically to identify root problems and corresponding solutions.
• Ability to adhere to 'chain of custody' requirements for security incidents as needed.
• Ability to adhere to confidentiality constraints for security incidents as needed.

Appointment Information

This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 5/10/2025.

Salary Information: The budgeted salary for this position is $75,000 to $95,000.

Hybrid Position: This position is eligible for a hybrid work schedule (remote work and in-person work in Urbana-Champaign each week).

Sponsorship: Sponsorship for work authorization is not available for this position now and in the future.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on Friday, April 11, 2025. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact iustaffdevelopment@mx.uillinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1029797
Job Category: Technical
Apply at: https://jobs.illinois.edu