Job Description

Working under general direction, the clinical specialist will provide engineering, sales, educational and technical support in response to field inquiries from physicians, health care professionals, patients, and field sales staff, involving EP products. You will perform work that involves a high degree of independence, identifying and routinely using the most effective, cost-efficient and best business practices to execute processes.  continually evaluates their effectiveness and appropriateness.

• Acts as a clinical interface between the medical community and the business.

• Demonstrates ability to build and sustain credible business relationships with customers and shares product expertise accordingly.

• Provides engineering, sales, education and clinical support in response to field inquiries on as-needed basis. Demonstrates a thorough command of all EP products, related product and technical knowledge, trends and players.

• Develops, leads and/or facilitates trainings and other programs on EP products to healthcare professionals.

• Provides insight, guidance, and feedback to management on market feedback and components of next generation of products.

• Provides regional EP procedural case coverage.

• Provides additional back-up support to EP Sales Representatives in the following areas:Sales support; Regional training seminars; Clinical studies/data collection; Trouble Shooting; and, New product in-service training to physicians, nurses and sales representatives.

• Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management.

• Assists Training and Education departments with advanced educational seminars, and the preparation of educational materials.

• Assists Sales with advanced product demonstrations to visiting physicians and sales personnel.

• Remains current on developments in field(s) of expertise, regulatory requirements, and a good working knowledge of company and competitor products, markets, and objectives as well as industry trends.

• Resolves and/or facilitates resolution of problems including identifying causes to prevent re-occurrence.

• Performs related functions and responsibilities, on occasion, as assigned.

Required Qualifications

• Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience required.
• Requires ability to become certified on EP products.
• A minimum of two years increasingly responsible experience in the cardiac pacing and related industries.
• Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.
• Familiarity with cath lab and operating room procedures and protocol.
• Demonstrated advanced knowledge of cardiac pacing systems is also necessary.
• Must apply engineering skills and abilities to interpret and solve complex clinical problems.
• Must have comprehensive written and verbal communication, interpersonal, presentation, analytical, organizational skills, and the ability to meet deadlines.
• Must have the ability to concentrate on detail and work independently.
• Must be able to work effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals; must be capable of coordinating multiple assignments simultaneously and effectively.
• Must possess comprehensive personal computer skills (experience with Microsoft Office or equivalent required) in graphics, word-processing, databases, authoring programs, etc., to develop presentation materials.
• Verification that you will satisfy all vendor credentialing requirements, which may include vaccination for COVID-19. If you require a medical or religious accommodation from these requirements or if you would like to understand more about these requirements, please advise HR so that we can provide additional information and if needed, we can explore any needed accommodation(s).

Benefits

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit – an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.