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Windows System Administrator - Engineering IT Shared Services

University of Illinois Urbana-Champaign

University of Illinois Urbana-Champaign

IT
Urbana, IL, USA
Posted on Thursday, October 19, 2023

Windows System Administrator
Engineering IT Shared Services
The Grainger College of Engineering
University of Illinois Urbana-Champaign 

Engineering IT Shared Services at the University of Illinois at Urbana-Champaign seeks applicants for a Windows System Administrator. We are the IT services provider for the nationally-ranked Grainger College of Engineering, providing services for teaching, research, and learning. Our mission is to be a trusted academic partner in support and service to over 1,100 faculty and staff, and over 10,000 students. We pride ourselves on a customer-centric approach, with emphasis on effectiveness, transparency, and accountability to furnish innovative solutions to the needs of a college dedicated to ingenuity.

You will enjoy energetic and challenging work running and supporting our IT services, along with a transparent and respectful work environment built upon partnerships, collaboration, and teamwork. We care deeply about supporting the growth of our employees and invest in employee development through mentorship, cross-functional teams, and professional development and career-advancement opportunities.

Engineering IT Shared Services values employees who are able to work autonomously and on a team with integrity, honesty, comfort with ambiguity, and a growth mindset. Individuals that demonstrate commitment and determination in their work will find this a rewarding and supportive environment.

The Windows System Administrator provides large-environment workstation, application, and system support for assigned units or infrastructure within the Grainger College of Engineering. This role will be primarily supporting and troubleshooting Windows systems, performing network administration, providing strong customer service, and completing assigned projects and tasks. This position reports to the Infrastructure Services Manager within the Infrastructure Services of Engineering IT Shared Services.

Duties and Responsibilities:

System and Network Support:
• Installing and configuring Windows servers or workstations.
• Maintaining patching, security, and other endpoint management functions of Windows servers and workstations.
• Supporting networking for Windows systems to allow network connectivity and access to network resources.
• Analyzing functional and performance issues associated with use of technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner.
• Consulting with customers on installation and use of software applications, including interfaces with network connections and optimizing systems for best performance.
• Providing hardware quotes for purchasing and consolation.

Customer Service and Support:
Delivering excellent customer service by responding to requests in person, on the phone, or via email in a timely, polite, and professional manner.
Working on a team of IT professionals supporting the instructional, research, or infrastructure needs of the Grainger College of Engineering.
Working with units, teams, and individuals to provide the unique technological needs for their instructional, research, or infrastructure environment.
Working to build relationships with customer community by proactively communicating relevant information and discussing their needs, initiatives, and service levels through periodic meetings.
Working to resolve customer satisfaction issues.

Service Management: 
• Analyzing functional and performance issues associated with use of technology, seek advice from peers and senior staff on possible solutions and implement corrective actions in a timely manner.
• Maintaining core service technology in infrastructure, research, or instructional systems, including service oversight and ownership as needed.

Project and Task Delivery: 
• Managing projects at the divisional or team level and driving deliverables and results by designated deadlines.
• Completing individual projects and tasks assigned by supervisor on time with quality.

Organizational Support:
• Interacting with various teams within Engineering IT Shared Services to ensure outstanding service delivery to customers.
• As needed, serving as a trainer, mentor, or coach to junior staff.
• Implementing centralized services where practical and aligning them to the unique needs of unit or customers.
• Working within cross-functional teams, with limited authority for final decision making.
• Participating in virtual teams or working groups enabling automation and end point management technologies.

Other Duties as Assigned

Minimum Qualifications:
High school diploma or equivalent.
Four (4) years of progressively more responsible work experience in an Information Technology (IT) related profession.
College course work which included Information Technology (IT), IT Management, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
o 30 semester hours equals one (1) year (12 months)
o Associate’s Degree (60 semester hours) equals eighteen months (18 months)
o 90 semester hours equals two (2) years (24 months)
o Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
Demonstrated professional experience troubleshooting common computing applications and hardware. 
Demonstrated professional experience supporting Windows operating systems in a large-scale workstation or server environment.
Experience working in a customer service environment.

Preferred Qualifications:
• Experience in technology at an institution of higher education or equivalent.
• Experience scripting or programing in at least one format or language.

Knowledge, Skills and Abilities:
• Demonstrated knowledge of Windows operating systems and their use in an educational or professional work environment.
• Knowledge of networking services and network connectivity methods. 
• Knowledge of Virtualization (VMware, Hyper-V, etc.). 
• Knowledge in the application of IT security concepts.
• Knowledge of Microsoft Active Directory, LDAP, or other directory services.
• Excellent customer service skills.
• Excellent oral and written communications skills.
• Ability to contribute strongly to cross-functional groups assigned to tasks or project work.
• Ability to oversee and coordinate activities of user groups.
• Ability to effectively communicate and professionally interact with all staff levels and customer groups.
• Ability to identify and resolve technical problems.
• Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.

APPOINTMENT INFORMATION
This is a full-time Civil Service Information Technology Technical Associate position appointed on a 12-month service basis. The expected start date is as soon as possible after the closing date. The minimum salary is $68,200 and is commensurate with experience and qualifications. Hybrid work options may be available for this position, with the ability to be on-site as needed.

APPLICATION PROCEDURES AND DEADLINE INFORMATION
Applications must be received by 6:00 pm (CST) on November 16, 2023. Apply for this position using the Apply Now button at the top or bottom of this posting. Please upload your cover letter, resume, and names/contact information for three references. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. For further information about this specific position, please contact Kelsey Krok at krok2@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.


The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.


Requisition ID: 1020506
Job Category: Technical
Apply at: https://jobs.illinois.edu