Associate Director for Administration and Operations

University of Illinois Urbana-Champaign

University of Illinois Urbana-Champaign

Urbana, IL, USA
Posted on Tuesday, September 12, 2023

Associate Director for Administration and Operations – Global Education & Training (Hybrid)

Illinois International – University of Illinois Urbana-Champaign



Illinois is a world leader in research, teaching, and public engagement. We serve the state, the nation, and the world by creating knowledge, preparing students for lives of impact, and addressing critical societal needs through the transfer and application of knowledge. Illinois is the place where we embrace difference. We embrace it because we value it. Illinois is especially interested in candidates who can contribute, through their research, teaching, and/or service, to the diversity and excellence of the Illinois community.

The University of Illinois Urbana-Champaign’s Vision 2030 Global Strategy is comprised of five key strategies that will support the university in realizing its vision to be the pre-eminent public research university with a global impact. Illinois International will directly support several activities and initiatives related to the global strategy in the coming years. Learn more about Vision 2030 Global Strategy.

Global Education and Training at the University of Illinois Urbana-Champaign has an opening for an Associate Director for Administration and Operations.

Global Education and Training (GET) is comprised of GET, the Intensive English Institute (IEI), and the Shanghai Office. For over 25 years, GET has provided comprehensive educational and executive training programs to thousands of students and executives from around the world. GET’s programs provide valuable opportunities for individuals and teams to develop global competencies at Illinois and prepare current and future industry leaders to work in diverse, international contexts. For more than 50 years, the IEI has provided a challenging and supportive educational environment where language learners can gain proficiency in English for academic, professional, or other purposes. The Shanghai Office, opened in December 2013, operates as a natural extension of the Illinois-China partnership, serving students, faculty, staff, and alumni through outreach, protocol, and career activities. Learn more about GET. GET is a unit of Illinois International. Learn more about Illinois International.  

Primary Position Function/Summary:

Provide administrative and operational oversight of Global Education and Training (GET), including the Shanghai Office (SO). Manage the administrative and operational effectiveness of GET, with oversight of multiple functions and associated staff.

Statement of Duties & Responsibilities:

  • Lead and oversee day-to-day operations of GET while serving as the primary point of contact and liaison for Illinois International units, campus administrative offices, and outside vendors. Manage the administrative and logistical components of GET education and training programs. Ensure work completion within deadlines and constraints and ensure efficient utilization of staff. Oversee GET assigned classroom and office space. Clarify and resolve GET academic and administrative related problems.
  • Initiate, oversee, and perform research and data analysis relevant to business planning, policy and procedures development, program evaluation, and decision-making processes. Make recommendations to GET leadership for changes in policies, administrative and operational processes, staffing, space utilization, technology, program participants’ health and safety compliance, and other administrative and operational functions.
  • Manage the administrative and operational effectiveness of GET, with oversight of multiple functions and associated staff, including strategic planning, facilities operations and maintenance, human resources, technology, and faculty and staff services for the unit.
  • Work with the IBOPS Associate Director for Budgeting and Resource Planning regarding resources to support GET faculty and staff activities and interests. Assist with GET budget development and revenue review analysis, including aligning strategic decision-making with revenue resources. Coordinate with GET faculty and staff to maintain and ensure efficient use of GET resources.
  • Provide oversight, management, and training of GET administrative and operational functions, including coordinating onboarding functions of all new hires and separations in collaboration with Illinois International shared services.  Manage the hiring, training, and evaluating professional of staff.
  • Develops, implements, and continuously evaluates GET’s administrative best practices, policies, and procedures consistent with campus standards to ensure efficient use of administrative resources and to facilitate smooth operations.  Ensures GET adherence to University and IIP policies and procedures.

Required Qualifications:

  •  Bachelor’s degree in business administration, financial management, or a field related to the position.
  • Five (5) years of professional business administration, financial management, and/or managerial work experience.
  • Demonstrated supervisory experience, including hiring, training, and performance management.
  • Demonstrated fiscal and operational management experience.

Preferred: (Successful candidates will have):

  • Five (5) years of experience in an international office, or equivalent.
  • Three (3) years of supervisory experience, including hiring, training, and performance management.
  • One (1) year of cultural experience while studying, living, or working internationally.
  • Experience working in higher education or administrative experience.
  • Experience working in a globally oriented team environment.
  • Demonstrated experience with developing and implementing administrative policies.
  • Demonstrated experience of sound judgment and decision-making abilities.
  • Demonstrated experience coordinating across diverse administrative units and working with senior management staff on policies and procedures. 

Knowledge, Skills, and Abilities (KSAs):

  • Knowledge of business operations, finance, facilities, and management principles involved in strategic planning, resource allocations, human resources, leadership techniques, production methods, and coordination of people and resources.
  • Familiarity and knowledge of the University of Illinois Urbana-Champaign or a similar research university.
  • Strong operational management, organizational, critical thinking, and problem-solving skills.
  • Excellent interpersonal and communication skills.
  • Skills in planning, organizing, integrating information, making decisions, and obtaining results.
  • Ability to analyze, interpret, and explain work related documents, policies, and procedures.
  • Ability to identify complex administrative or operational problems and review related information to develop and evaluate options and implement solutions.
  • Ability to manage a budget and work within the constraints of that budget.
  • Ability to successfully lead, collaborate with, and interact with diverse groups of people.
  • Ability to assume responsibility and to work with minimum guidance.
  • Ability to effectively organize and prioritize multiple tasks.

Travel Requirements:

  •  Travel within the US and internationally to represent GET, as needed.


The University of Illinois Urbana-Champaign is a comprehensive and major public land-grant university (Doctoral/Research University-Extensive) that is ranked among the best in the world. Chartered in 1867, it provides undergraduate and graduate education in more than 150 fields of study, conducts theoretical and applied research, and provides public service to the state and the nation. It employs about 3,000 faculty members who serve over 33,000 undergraduates and 17,000 graduate and professional students. More information about the campus is available at www.illinois.edu. The university is located in the twin cities of Champaign and Urbana (total population 226,000) in east-central Illinois, and is situated about 140 miles south of Chicago, 125 miles west of Indianapolis, and 170 northeast of St. Louis. The University and its surrounding communities offer a cultural and recreational environment ideally suited to the work of a major research institution. For more information about the community, visit: Living in Champaign-Urbana, Visit Champaign County, or Champaign County Chamber of Commerce.


This is a full-time 100% Civil Service Business/Administrative Associate position appointed on a 12-month service basis. The expected start date is as soon as possible after the close date. Salary is commensurate with experience. Immigration sponsorship is not available for this position.

Civil Service employees may earn up to 28 days of vacation leave per year, depending on length of service. The University offers 11 annual paid holidays, 12 cumulative sick leave days, plus an additional 13 non-cumulative sick leave days, if needed, each year.   For more information about campus holidays, vacation leave, and sick leave.

Health insurance is available to employees (with the option to purchase coverage for spouse and dependents), required participation in State Universities Retirement System (SURS), with several options for participation in additional retirement plans. Learn more about employee benefits at the University of Illinois. Newly hired employees are covered by the Medicare portion of Social Security and are subject to this deduction.

The University of Illinois has is strong committed to work-life balance and family-friendly programs for faculty and staff:  Work-Life Balance & Family-Friendly Programs and  Other Work-Life Programs. 


Applications must be received by 6:00 pm (CST) on 10/09/2023. Apply for this position using the Apply Now button at the bottom of this posting.  Please include application, cover letter, resume, academic credentials, including required bachelor’s degree (unofficial transcripts or diploma may be acceptable), and (3) professional references, including name, email, and phone number.  Academic credentials will be verified before hire. Applicants are encouraged to specifically relate their background and experience to the requirements of the position as outlined above. Applications not submitted through this https://jobs.illinois.edu will not be considered. For further information about this specific position, please contact Illinois International Human Resources at iip-hr@illinois.edu.  For questions regarding the application process, please contact Illinois Human Resources at 217-333-2137.




The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.