The Operations Manager is responsible for daily operations of moving and storage. The OM must lead the team of movers and drivers and ensure an excellent experience for our customers. Must be able to perform tasks such as training new movers and drivers, packing, moving and safely transporting household goods, office furniture and other heavy items, organizing warehouse space and enforcing company policies while providing outstanding customer service to all customers.

Responsibilities:
Essential Job Functions
Lead, manage & hold team members accountable
Conduct performance reviews, coaching, terminations and disciplinary actions
Enforce performance standards, SOP/best practices and safety compliance
Lead by example, following all moving, safety and other policies completely.
Follow all company procedures and best practices enforcing company standards with all team members.
Hiring & Training
Process applications, conduct interviews and job offers
Complete employee documentation as required
Ensure completion of new employee orientation and training process
Ensure completion of driver training & certification programs ...

Conduct safety meetings and ensure strong safety culture
Provide ongoing training / retraining sessions for existing staff
Fleet Maintenance
Conduct truck & equipment inspections as needed and make necessary repairs and corrections.
Ensure completion of fleet maintenance and repairs
Enforce DOT, FMSCA, OSHA and state compliance standards

Daily Tasks
Process and close sales orders following SOP
Process bank deposits
Prep for payroll by reviewing timesheets, deductions forms etc.
Respond to customer complaints, damages, and claims follow-up
Monitor storage and organize and maintain warehouse.
Handle inventory needs such as uniforms, office and truck supplies.
Comply with marketing requests for location.
Review job schedule and prepare crew schedules, prepare for jobs.
Conduct daily dispatch meetings and spot checks
Monitor GPS and fleet performance throughout day
Maintain communication with drivers throughout the move
Support teams on jobs as needed / on-site inventories / customer support

Working hours: 8:00 AM - 5:00 PM

Skills:
Experience in Operations and Training

Education:
Bachelors

Experience:
4-7 years

Qualifications:
Bachelor's Degree
4 plus years of Supervisory experience or related field
Excellent customer service skills
Critical thinking and problem-solving skills
Able to listen and clearly communicate in an effective, helpful and friendly manner with co-workers, employees, customers and management
Use of computer, laptop, tablet, cell phone, and other electronics as needed
Ability to direct the work of others and provide leadership to employees and co-workers.
Knowledgeable of all state and federal driving and interstate moving requirements
Valid Driver???s License, clean driving record, ability to drive company vehicles, and ability to obtain a
Medical Examiner???s Certificate (ability to get)
Must be at least 21 years or older
Proficient in Microsoft Suite applications
Able to complete basic mathematical functions (addition, subtraction, multiplication) using whole numbers and decimals
Read, speak, and comprehend English


Dynamic workplace based on our Core Values
Internal Career Advancement Opportunities
Continued Employee Development & Training
Paid Holidays
Paid Time Off
Medical Benefits

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).