The General Manager serves as a liaison between subordinates and upper management. This position is also responsible for the supervision of daily operations as well as employee management. Must be able to perform tasks such as training new movers and drivers, packing, moving and safely transporting household goods, office furniture and other heavy items while providing outstanding customer service to all customers.

Responsibilities:
Maintain a positive image of the company at all times while in uniform or representing the company
Oversees daily operations of the company
Work with Director of Operations and Human Resources regarding staffing needs related to turnover and attrition
Oversees and conducts regular performance reviews for franchise sales and operations team
Conducts interviews, hires, and assists in training new employees for the operations and sales department
Coach, motivate, develop and manage team of movers, drivers, trainers, and sales team
Acts as the point of contact for customers, establishes a rapport and builds confidence in the company???s services
Complies with all DOT, FMSCA, and OHSA regulations and guidelines ...

Adheres to established safety rules and regulations and follows all safety procedures while maintaining a safe work environment
Completes and schedules regular safety training courses, webinars, and developmental programs for self and assigned franchised operations and sales employees
Responsible for completing Safety Submission tasks and reporting to Corporate Office monthly
Oversees and Conducts monthly Operations Meetings with Ops and Sales Team
Makes recommendations according to customer???s needs on moving services, boxes, supplies and equipment and other value-added services.
Conduct pre/post trip truck inspections and moving equipment inventory
Accurately calculates the charges for services and completes all move-related paperwork, collects payment and secures at the office
Works with Sales Team regarding issues regarding booked moves or job sheets
Trains new movers, drivers, and trainers in all aspects of their job throughout the work day and documents with individual training checklist
Oversees all damage claims for the company
Provide immediate feedback to employees on all opportunities for improvement
Communicates with Director of Operations on new employee progress including abilities, strengths, and weaknesses daily
Conduct regular job-site service evaluations and safety checks; provide feedback and coach on best practices to ensure high level of customer service and safety

Working hours: 8:00 AM - 5:00 PM

Skills:
Skills/Knowledge/Abilities (SKA) Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other job-related criteria.

Excellent customer service skills
Critical thinking and problem-solving skills
Able to listen and clearly communicate in an effective, helpful and friendly manner with co-workers, employees, customers and management
Use of computer, laptop, tablet, cell phone, and other electronics as needed
Ability to direct the work of others when necessary
Provide Leadership to employees and fellow co-workers
Knowledgeable of allstate and federal driving and interstate moving requirements
Valid Driver's License, clean driving record, ability to drive company vehicles, and ability to obtain a
Medical Examiner's Certificate
Must be at least 21 years or older
Proficient in Microsoft Suite applications
Able to complete basic mathematical functions (addition, subtraction, multiplication) using whole numbers and decimals

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).