Great full-time contract opportunity where you can utilize your advanced customer service skills in an established local healthcare facility!
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This position acts as the first point of contact within the HR department for issues and requests from current employees, former employees, and leaders. Using advanced customer service skills, the HR Service Center Representative provides sound application of HR policies and processes, applying a broad base of human resources knowledge, judgment and initiative. The representative collaborates with various departments to resolve human resource concerns and provides a positive experience to the customer base while resolving cases in the areas of benefits, talent acquisition, talent development, and other employment-related areas.

Location: Champaign, IL

Schedule:
Monday - Friday, 8:00 AM - 5:00 PM
Start Date: 10/14/2024
Estimated End Date: 01/11/2025
Hours Per Week: 40
Hours Per Day: 8

Compensation: $20 per hour

Responsibilities:
Essential Functions:
Serve as the first point of person-to-person contact for answering questions about HR programs, services, processes and tools
Answer routine HR policy and process inquiries for the HR department's scope of services
Utilize a standard inquiry handling process supported by technology (knowledgebase articles, FAQs, etc.)
Provide support for entry-level inquiries; escalate to appropriate tier as needed, following up to ensure customer needs are effectively and efficiently addressed in a timely manner
Manage ticket closure within established service level agreements (SLAs)
Work to achieve established service center metrics and goals
Provide a positive customer experience while addressing HR inquiries, issues and requests
Build and maintain productive working relationships across HR Centers of Excellence while resolving customer issues, creating and updating procedures and processes, resulting in complete documentation for customer issue resolution
Respond to inquiries and requests, capturing accurate and comprehensive summaries of issues and resolutions using the case management and knowledge management solution
Proactively identify root causes and recommend solutions to reduce customer case volumes
Regularly review knowledge base resources and update to ensure accuracy
Perform all work in accordance with established call/service center processes and procedures
Work with and protect sensitive HR data in alignment with established service center processes and standards
Promote and contribute to a positive work environment

Working hours: 8:00 AM - 5:00 PM

Skills:
Inbound call center and/or front-line human resources or employee benefits administration environment experience
Experience utilizing knowledge base and case management systems
Prior experience working in a healthcare office environment

Education:
Associate

Experience:
1-4 years

Qualifications:
Required Skills and Experience:
Associate's Degree, or 2+ years of customer service/call center experience
Ability to independently analyze complex situations and make recommendations for solutions or alternatives
Demonstrates high learning agility for technology
Ability to work effectively both independently and within a team setting
Ability to multi-task and manage competing priorities
Demonstrates initiative and willingness to take on new work
Possesses good written and oral communication skills and a professional demeanor
Ability to write and establish procedures for various processes within the department
Able to work in a fast-paced, team-oriented, call center environment
Proficient in Microsoft Excel and Word applications


Please go to www.spherion.com/apply/75102 to complete an online application and submit your resume detailing your relevant experience and skills for this contract position. For more details, please call (217) 359-4488.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

Great full-time contract opportunity where you can utilize your advanced customer service skills in an established local healthcare facility!

This position acts as the first point of contact within the HR department for issues and requests from current employees, former employees, and leaders. Using advanced customer service skills, the HR Service Center Representative provides sound application of HR policies and processes, applying a broad base of human resources knowledge, judgment and initiative. The representative collaborates with various departments to resolve human resource concerns and provides a positive experience to the customer base while resolving cases in the areas of benefits, talent acquisition, talent development, and other employment-related areas.

Location: Champaign, IL

Schedule:
Monday - Friday, 8:00 AM - 5:00 PM
Start Date: 10/14/2024
Estimated End Date: 01/11/2025
Hours Per Week: 40
Hours Per Day: 8

Compensation: $20 per hour

Responsibilities:
Essential Functions:
Serve as the first point of person-to-person contact for answering questions about HR programs, services, processes and tools ...

Answer routine HR policy and process inquiries for the HR department's scope of services
Utilize a standard inquiry handling process supported by technology (knowledgebase articles, FAQs, etc.)
Provide support for entry-level inquiries; escalate to appropriate tier as needed, following up to ensure customer needs are effectively and efficiently addressed in a timely manner
Manage ticket closure within established service level agreements (SLAs)
Work to achieve established service center metrics and goals
Provide a positive customer experience while addressing HR inquiries, issues and requests
Build and maintain productive working relationships across HR Centers of Excellence while resolving customer issues, creating and updating procedures and processes, resulting in complete documentation for customer issue resolution
Respond to inquiries and requests, capturing accurate and comprehensive summaries of issues and resolutions using the case management and knowledge management solution
Proactively identify root causes and recommend solutions to reduce customer case volumes
Regularly review knowledge base resources and update to ensure accuracy
Perform all work in accordance with established call/service center processes and procedures
Work with and protect sensitive HR data in alignment with established service center processes and standards
Promote and contribute to a positive work environment

Working hours: 8:00 AM - 5:00 PM

Skills:
Inbound call center and/or front-line human resources or employee benefits administration environment experience
Experience utilizing knowledge base and case management systems
Prior experience working in a healthcare office environment

Education:
Associate

Experience:
1-4 years

Qualifications:
Required Skills and Experience:
Associate's Degree, or 2+ years of customer service/call center experience
Ability to independently analyze complex situations and make recommendations for solutions or alternatives
Demonstrates high learning agility for technology
Ability to work effectively both independently and within a team setting
Ability to multi-task and manage competing priorities
Demonstrates initiative and willingness to take on new work
Possesses good written and oral communication skills and a professional demeanor
Ability to write and establish procedures for various processes within the department
Able to work in a fast-paced, team-oriented, call center environment
Proficient in Microsoft Excel and Word applications


Please go to www.spherion.com/apply/75102 to complete an online application and submit your resume detailing your relevant experience and skills for this contract position. For more details, please call (217) 359-4488.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).