Soft-line Team Member

Salt & Light

Salt & Light

Champaign, IL, USA
Posted on Wednesday, May 22, 2024

Soft-line processing Team Member

Work with a purpose as part of a team empowering people to change their lives.

Join a team dedicated to helping every person—participants, volunteers, donors, and staff—realize the fullness of who it is God created us to be as we fight poverty with dignity.

About Salt & Light (S&L)

We are a non-denominational, Christian nonprofit not affiliated with any one church, rather, working with many different individuals, churches, businesses, and organizations in fulfilling our mission and vision.

Our doors first opened January 2004 in Champaign, IL as we began handing out food and clothing to local families. Very quickly we became the largest “emergency food program” in Champaign County, and a leader in the community for providing access to basic resources. In addition to the weekly assistance provided through the food pantry and clothing closet, we partnered with area churches and businesses in large events designed to help families with school supplies in the fall, meals at Thanksgiving, and gifts at Christmas.

We later added financial education classes and a computer lab, both of which represented not just the addition of new programs but signaled a desire to move away from just providing things, to offering opportunities for people to grow.

After wrestling with the theologies and ideologies found in the book When Helping Hurts, we felt led to design a more developmental approach to meeting basic needs. Our new model created opportunities for individuals to acquire the resources they needed through use of the skills, gifts, and abilities God had given them. Instead of being handed a preselected bag of groceries, our participants now shopped with store credit earned through volunteering. The stores we now operate in Urbana and Champaign are open to the entire community and generate revenue to support the store credit participants earn in addition to our other programs and services.

About the Position

Reporting to the Receiving and Processing Manager and Receiving and Processing Assistant Manager, the Soft-lines Processing Team Member helps fulfill our mission and vision by providing outstanding customer service to our customers, donors, volunteers, and all staff members.

Our Soft-line Team Member is someone who loves people and is a highly motivated self-starter comfortable being part of a team. The ideal candidate can multi-task and prioritize projects while providing excellent service to our customers.


It is the primary responsibility of the Soft-line Processing Team Member to ensure a safe and welcoming environment for every employee and volunteer that reflects the grace and truth of Jesus.

  • Greet volunteers with a smile, kind words, and friendly working environment.
  • Ensure the processing area is clean and safe.
  • Efficiently process soft line items and ensure quality of goods.
  • Meet processing goals to ensure the quality of goods for all Salt and Light locations.
  • Assist volunteers and team members with questions and help with needs.


These are key components for the Soft Line Processing Team Member. This is not a comprehensive list of tasks.

  • Keep the area clean and safe.
  • Ability to sort and identify high value clothing, shoes, purses, and linen.
  • Learn and implement the 5-clothing process functions.
  • Teach volunteers how to complete tasks and follow up.
  • Clocking in and out for shifts appropriately.
  • Complete documentation properly.
  • Other duties as assigned.

Position Qualifications & Skills

  • Work well with a diverse group of staff, customers, and volunteers.
  • Self-starter and solution-focused.
  • Work efficiently in a team and independently.
  • Ability to learn the organization’s clothing process.
  • Identify name-brand clothing, shoes, and purses.
  • Attention to detail.
  • Provide instruction and leadership to volunteers.
  • Communicate with volunteers and team members.
  • Ability to bend and lift merchandise from carts and gaylords.
  • Ability to lift 50 lbs. or more with assistance.