VoIP Deployment Technician I
Pavlov Media
Champaign, IL, USA
VoIP Deployment Technician I
At Pavlov Media, we’re on a mission to create something extraordinary. We’re passionate about delivering a far superior internet experience to the communities we serve, powered by cutting-edge fiber technology. But it’s not just about speed and reliability—at Pavlov, we see our role as an opportunity to bring people closer together. Through the services we provide, we connect more than just devices; we help foster connections that strengthen communities, businesses, and enrich lives. If you’re looking to be part of a team that’s making a real impact, Pavlov Media is the place for you.
Position Summary:
The VoIP Deployment Technician will be our primary point of contact for VoIP Deployments. You will design, administer, maintain, and deploy ATAs, PBX platforms, SIP trunks, E911, and handset devices, demonstrating a good understanding of VoIP, switching, and routing technologies. As a VoIP Deployment Technician, you will collaborate with clients and other departments of Pavlov Media to install and support VoIP solutions. An ideal applicant would have a solid understanding of VoIP and networking technologies and be able to prioritize activities depending on business requirements. This position will include extensive fieldwork and engagement with customers. It is an onsite position.
Duties/Responsibilities:
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
- Set up, design, configure, and install new PBX systems for clients
- Travel onsite to install VoIP systems at client locations and provide end‑user training
- Provide ongoing VoIP support and troubleshooting for existing clients
- Maintain accurate ticketing, documentation, and inventory records for each job
- Other duties as assigned
Required Qualifications:
- Bachelor’s degree preferred or equivalent relevant work experience
- Working knowledge of networking systems
- Excellent verbal and written communication skills
Desired Qualifications:
- Working knowledge of VoIP systems, including SIP tracing
- Strong analytical and problem‑solving skills
- One year or more of experience in VoIP technology roles
- Proficiency with Microsoft Office applications, including Visio
- Strong time management and multitasking abilities
- Ability to adapt quickly to changes in processes, procedures, and priorities
Physical Requirements:
The successful candidate will be able to perform the following with or without reasonable accommodation:
- Valid driver’s license with the ability to travel to client sites
- Ability to lift and carry up to 50 lbs
- Ability to safely climb ladders and work at heights when required
- This position is designated as safety‑sensitive and requires participation in the company’s random drug and alcohol testing program
Compensation & Benefits:
The salary range for this position is: $23.00 – $28.00 hourly
Actual base pay for this job will depend on the candidate’s primary work location and other factors, such as relevant skills and experience. Pavlov Media is committed to complying with the Equal Pay Act and places a strong emphasis on internal equity when determining compensation. Final pay will be determined based on the candidate’s skills, experience, and alignment with our internal equity standards, ensuring fairness and consistency across the organization. The salary banding for this role also allows room for growth, with opportunities for pay increases within the band based on performance and contributions.
Compensation is one part of the total rewards package at Pavlov Media. We also offer the following benefits to support the well-being of our employees:
- 15 company paid holidays
- 3 weeks PTO
- Medical, Dental, Vision starting day one
- 401K with company match
- Health and Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational and professional reimbursement
- Short- and long-term disability benefits
Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application process, read more about requesting accommodation.
Skills/Training after hiring:
- Knowbe4 company trainings
- Odoo Ticket process training – with-in first 30 days
- Netsapiens Basic training – with-in first 30 days
- ATA/66 block install training – with-in first 30 days
- Shadow at least 5 deployments before given first one