Director of Security Operations

Pavlov Media

Pavlov Media

Champaign, IL, USA
Posted on Thursday, February 15, 2024


Security Operations Director provides oversight and management of the Cybersecurity Operations Team (CSOC) including security operations management and security incident response, incident detection and analysis, containment and eradication of cybersecurity incidents, and data leakage spills. The Director manages the team and provides the security necessary for all systems and customer environments to ensure protection from any form of security incident.


  • Understand the internal SOC technologies and security feeds (firewall, router, switch) for device upgrades and patches for remediation and eradication procedures
  • Analyze and evaluate network, system, and security alerts performing triage to include determining scope, urgency and potential impact, identifying the specific vulnerability
  • Ensure adequate/skilled staffing
  • Possess extensive knowledge and expertise with IAM, EDR, NDR, Deception, XDR solutions and their respective implementation and operation
  • Lead and develop a well-trained SIOC Team with core competencies necessary to manage risk, stay ahead of security threats or position team to effectively mitigate risk
  • Lead the response to significant Security incidents, ensuring the SIOC teams effective response
  • Provide oversight for and ensure completion of routine activities related to travel, event, and executive security
  • Oversee all enterprise-wide incident reporting, including review for compliance with established standards and appropriate follow up activities
  • Responsible for administrative and other support duties, to include scheduling, training, onboarding, and collection of metrics
  • Monitor ticket age and total on a daily basis
  • Delegate unassigned newly submitted tickets to analysts keeping in mind current workloads and availability

Staff Management

  • Providing the training and resources needed for subordinates who are involved in the implementation and maintenance of security systems is a key responsibility for the SECOPS Director. The SECOPS Director will conduct regular evaluation discussions with each employee to ensure that these employees are achieving and excelling at all areas of responsibility. The SECOPS Director is also responsible for scheduling attendance at appropriate career training, trade shows, customer events, etc. to ensure the success of the team and the organization.

Cross Team Coordination

  • The SECOPS Director must coordinate within the organization to ensure proper team interactions with Sales, Operations, Managed Services, MIS, DevOps, NOC, HR, Marketing, etc. to ensure customer support and cooperation is a top priority. The SECOPS Director will meet regularly with other department heads to ensure that the direction and goals of the department meet the needs and the expectations for each and every team within the company.


  • Bachelor’s degree in Computer Science or Computer Information Systems (CIS)
  • Minimum 10+ years of relevant experience
  • Familiarity with industry standard frameworks (NIST, ISO, PCI, HiTrust, SOC2)
  • Results-driven individual who can manage multiple complex assignments, manage assignments based on criticality, in a timely and professional manner
  • Ability to manage expectations with multiple stakeholders on projects and programs in conjunction with information security team
  • Demonstrated personal integrity, the ability to professionally handle confidential matters and exhibit the appropriate level of judgment and decision making commensurate with the position and responsibilities
  • Deep understanding of measurement and the key performance indicators for successful security operations center environments
  • Outstanding communication capabilities, written and oral, with an emphasis on prompt, transparent and appropriate targeting for incident related notifications
  • Experience with a broad range of applications and software
  • Analyze problems and discover the best ways to solve them
  • Certified with at least CompTIA Security+, CYSA+, CASP+, CEH, CISSP or other equivalent technology certifications
  • Develop and implement strategies to achieve organizational goals aligned with the methodology in line with CISA Standards
  • Communicate clearly to superiors and give understandable instruction to subordinates by creating reporting of appropriate KPI’s and setting quarterly goals with each team member
  • Allocate resources effectively to reach organizational goals and meet the SLA’s defined by each service being offered
  • Lead and motivate teams to promote efficiency and effectiveness
  • Proven ability to successfully manage a team of several subordinates

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

About us:

Come join are rapidly growing team! Pavlov Media is a dynamic company that has been building great networks for over 30 years and has been named by The Silicon Review as one of the 50 Best Companies to watch! Headquartered in Champaign, Illinois, we’re one of the nation’s largest private providers of broadband services, serving communities in 44 US states.

We offer a competitive benefits package which includes:

  • Medical/Dental/Vision Insurance on day one
  • 3 weeks of PTO
  • Paid holidays
  • 401K with Company match
  • Tuition/professional development reimbursement

Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.