The Field Technician will be responsible for contributing to the installation, support, and troubleshooting of property network infrastructure in an assigned region. Assignments will entail a diverse mix of troubleshooting scenarios and technologies. This position requires moderate technical skills with a high level of proficiency to analyze, research, and implement repairs across data or video networks.

PRIMARY RESPONSIBILITIES:

• Maintain a customer first attitude to ensure customer satisfaction
• Travel to each assigned site as needed to perform outside plant work, low-voltage cabling work, electronics work, and network troubleshooting
• Share information and provide feedback to internal teams on a consistent basis
• Field calls, emails, and work orders from Pavlov Media HQ
• Work with Pavlov Media NOC to resolve trouble tickets within assigned market
• Demonstrate effective troubleshooting skills and the ability to use them
• Understand network diagrams and other technical manuals
• Assist with upkeep on network documentation and product training materials
• Ensure that network quality meets Pavlov Media standards

DESIRED SKILLS:

• Professional communication, demeanor, and appearance
• Time-Management, prioritization and multi-tasking abilities
• Reliable and responsible team player
• Strong analytical and problem-solving skills
• Ability to easily and quickly adapt to changes in processes, procedures and priority
• Proficient with LVC cabling installation and troubleshooting
• Ability to mechanically tip Fiber Optic Cables with minimal instruction
• Understanding of network standards, such as TCP/IP
• Sound knowledge of routers, switches, hubs, wireless, fiber optics and other technical components used in networks
• Proven ability to troubleshoot connectivity issues on a data network
• General knowledge of Video solutions from DISH Network and DirectTV
• Ability to install a satellite dish and associated peripherals
• Ability to install video taps and splitters
• Ability to assemble mechanical rack structures
• Ability to fasten and secure electronics to building structures
• General knowledge of different operating systems (Windows, Mac, IOS, Android, etc…)

EXPERIENCE REQUIREMENTS AND POSITIVES:

• Two (2) years of experience with Microsoft Word, Excel, and Outlook
• Two (2) years of successful deployment experience in data and/or video, LVC, fiber installations, and/or construction management
• Two (2) years of experience with experience in troubleshooting networking issues
• Must have experience with the techniques, application and installation of grounding, Cat5, fiber optics, LAN/WAN networks
• Familiarity with the video techniques, application and installation of hardline distribution, satellite installations, RF distribution, CATV, QAM, HDTV, SMATV or other video technologies
• Travel 80% of the time
• Be on your feet for long periods of time
• Ability to lift 50 pounds
• Ability to use hand tools
• Current driver license