Essential Job Functions:

General Office Operations

• Handle inquiries (walk-in, phone, and email) from students, faculty, staff, administrators, and visitors that come into the office.
• Provide a general overview of the enrollment process to prospective students.
• Contact hearing impaired students using phone relay system for the deaf.
• Interact daily with faculty related to the work of the office such as to request academic tests and trouble shoot testing related issues.
• Schedule meetings.
• Serve as first point of contact for students and parents in crisis while campus personnel are contacted.
• Interact with campus departments daily for information and student referrals.
• Schedule appointments and events for department staff members.
• Support student services staff.
• Assist with preparing Parkland related mailings and stuffing envelopes.
• Assist with preparing event materials and event space set-up.
• Answer telephone, written, and in-person inquiries.
• Perform other duties as assigned.

Maintenance of records

• Preserve and maintain records
• Receive and process confidential information for student files. Manage the data entry and maintenance of multiple databases.
• Create student ID cards.

Minimum Requirements:

• High school diploma or GED equivalent.
• Ability to clearly articulate tests to students.
• Capability of reading at the college level with appropriate vocabulary and pronunciation skills.
• Must have sufficient writing and mathematical abilities to perform the essential functions of the position, including excellent use of English grammar.
• Proficiency in Microsoft Office Suite, especially Excel.
• Ability to learn various assistive technology software programs and applications that assist students with disabilities and visual impairments, such as Natural Reader, Zoom Text, and Kurzweil software.
• Must have excellent organizational and communication skills.
• Ability to work independently.
• Prospective new hires will successfully complete a post offer, pre-employment criminal background check with fingerprinting. The background check review includes, but is not limited to, exclusionary offenses per the Illinois School Code and Title IV of the Higher Education Act.
• In an effort to comply with SURS return-to-work restrictions for employers (40 ILCS 5/15-139.5), candidates for employment at Parkland College must either not be a SURS annuitant or must be willing to suspend his/her SURS annuity upon employment. This applies to all SURS annuitants except those receiving their annuity under either the Self-Managed Plan (SMP) or by lump sum payment.