Essential Job Functions: Manages front counter operations; responds to incoming calls and emails to assess student needs, determine next steps, and reduce advisor traffic while improving office efficiency. Keep abreast of Federal and State rules and regulations pertaining to financial aid, as well as Parkland and the Financial Aid Office’s policies and procedures. Ensure that each student’s financial aid status is correctly assessed and give appropriate guidance in regard to timely and efficient completion of all requirements that would affect the delivery of their financial aid. Assist in the training and supervision of student workers. Collaborate with Director, Associate Director and other staff to increase effectiveness of financial aid procedures and processes with students. Other duties as assigned. Minimum Requirements: High School diploma or equivalent. Two (2) years of customer service or professional office experience. Organized, adaptable, and efficient, with a professional approach and the ability to perform under pressure. Skilled in working with diverse individuals and managing a range of situations, including challenging or stressful environments. Proficient in Microsoft Office software with the ability to learn the Parkland information system, the departmentally related software applications and adapt to new programs as technology progresses. In an effort to comply with SURS return-to-work restrictions for employers (40 ILCS 5/15-139.5), candidates for employment at Parkland College must either not be a SURS annuitant or must be willing to suspend his/her SURS annuity upon employment. This applies to all SURS annuitants except those receiving their annuity under either the Self-Managed Plan (SMP) or by lump sum payment.