| Job Summary Our Field Service Representatives are responsible for troubleshooting field issues with our facility equipment as well as installing our Portable Basketball systems in gymnasiums to meet rules/specification. This role engages internal team-mates and external resources, and requires effective communication skills, the ability to work without supervision, and a keen attention to detail. Occasionally this role requires travelling to athletic facilities across the United States, such as high schools, colleges/universities, and large community rec centers. This role schedules their own travel. If you have any experience in construction, as a general laborer, service technician, installer, carpenter, mechanic, or any skilled trade, you may find this unique opportunity and a great fit. We will train you. Litania Sports Group promotes a team environment. The statements below are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Qualifications - Must be able to analyze and resolve product, equipment, and testing issues using independent judgment
- Ability to learn new products, systems, and technologies quickly
- Work independently and be self-motivated
- Strong attention to detail including expert workmanship and appearance of finished product
- General knowledge of carpentry, tools, and assembly, with a mechanical aptitude
- Able to follow and learn detailed instruction troubleshooting/inspection/repair scenarios, to work independently in the future
- Ability to learn function, design, intended use, and mechanisms of several products to lead troubleshooting efforts and perform technical service
- Must be able to analyze and resolve product issues using independent judgment
- Must be able to work in a collaborative, team-based environment
- Ability to prioritize issues and tasks
- Basic mechanical aptitude
- Electronic aptitude a plus
- Ability to learn and troubleshoot
- Effective interpersonal and communication skills
- Ability to use Microsoft Office including Excel, and Word a plus
- Ability to use/learn MRP system (Epicor) to process and advance work
- Ability to communicate effectively in English over the phone, in person, and email
- Ability to work in a drug-free work place and to pass a drug screen
- Posses and maintain a valid driver’s license and clean driving record
- Minimum 21 years of age
Primary responsibilities - Respond to customers’ inquiries regarding equipment that is not working properly
- Troubleshoot equipment to identify/resolve issues via phone, email, and in-person/on-site
- Communicate and coordinate effectively with external customers, such as Athletic Directors, Coaches, Sales Partners, and Equipment Installers
- Lead the planning and on-site efforts for products that LSG offers installation services
- Support Project Managers (and other Sales staff) to serve customers’ equipment inquiries, including installation support and pre-sale questions
- Support the R+D Team in the design and testing of new products and equipment to ensure proper functioning
- Support other Functional Areas (primarily Sales and Manufacturing) as needed with technical expertise and equipment knowledge
- Work independently and self-manage project load to meet customer’s demands and expectations
- Present a professional image to customers while in the field and during all communications via, phone, text, email, etc
- Traveling to site-locations is a key attribute of this role, with some installation work planned weeks in advance, while other troubleshooting/service work needs immediate attention with travel on short notice (within a day or two).
Marginal responsibilities Psychological Considerations - Must be able to work well with other as a team member
- Must be able to maintain an approachable demeanor even in stressful situations
- Must be diplomatic in pointing out others deficiencies or successes
Environmental Considerations - Work activity is mostly indoors. Occasionally requires lift to heights exceeding 30 feet
- Some exposure to hazardous materials – proper personal protective equipment must be worn
- Extensive travel – up to 50% of time may be spent visiting locations
Cognitive Considerations Must be willing and able to expand skillset and working knowledge of equipment, factory machinery, and adapt to specific customer needs as circumstances warrant. Physiological Considerations The activities required to fulfill the duties of this position are significantly physical in nature. These activities may include, but are not limited to, the following: - Vision - Reading directions, inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects
- Kneeling - To set equipment or reach materials
- Lifting - Up to 70lbs alone and over 100 lbs with assistance
- Forearms - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things
- Handiwork - Use of a wide range of hand tools all requiring gripping and controlling motions that are often repetitious
- Climbing - Ladder work to reach storage, retrieve supplies, and access installed overhead equipment
- Push/Pull - Moving items into place for assembly, fabrication, and storage
- Standing/Walking - To move around plant or installation locations
The above examples of activities and work are not all-inclusive but are intended as an indication of the level and type of endeavors necessary to fulfill the duties of this position. Litania Sports Group is an equal opportunity employer and situations requiring reasonable accommodation will be considered on a case by case basis. Salary $48,000 - $50,000/year Salary Exempt position Benefits All full-time employees are eligible for health, dental, vision, STD, LTD, Basic Life, voluntary life, and 401(k) match up to 6%.
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