Litania Sports Group

Job Description

Title: Customer Service Representative

Department: Customer Service

Reports to: Customer Service Manager

Supervises: N/A

FLSA status: non-exempt, hourly

Ambassador of high-quality athletic facility equipment to oversee the relationships of the company with its most important clients. Responsible for obtaining and maintaining long term key customer by comprehending their requirements. Most communication is primarily by telephone and e-mail assisting to place orders or resolve questions with brands sold under the Litania Sports Group umbrella. This position is in a FAST-PACED office. Answer up to 15+ calls per hour while also doing data entry.

Other duties as assigned

Must be able to work well with others as a team member

Must be able to work with employees at all levels of the company

Must be able to maintain an approachable demeanor even in stressful situations

Work activity is indoors in a controlled environment

Heavy telephone interaction with customers

Long periods of sitting at a computer terminal using a keyboard are required

Occasional walks through manufacturing area include exposure to temperature extremes

Occasional customer visits and associated travel (<10%).

Must be willing and able to expand knowledge base

Standard office work sitting at a computer terminal and using a keyboard and telephone headset

Litania Sports Group promotes a team environment. The statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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