Field Service Representative

Litania Sports Group

Litania Sports Group

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Champaign, IL, USA

Posted 6+ months ago
Position: Field Service Representative
Location: Champaign, IL
Job Id: 292
# of Openings: 0
Problem-solver? Road warrior? Sports enthusiast? Litania Sports Group needs you! Become our next Field Service Representative and bring your expertise directly to our customers, ensuring our innovative equipment always performs at its best.

Salary
Salary Range $47,000-$52,000/year
Full-time, Salary Exempt
Annual bonus eligible

Benefits
All full-time employees are eligible for health, dental, vision, STD, LTD, Basic Life, voluntary life, and 401(k) match up to 6%

Job Summary
Troubleshoot finished product problems as they are reported from the field and engaging internal and external resources to resolve. Work may be at Litania Sports Group (LSG) or at on-site at customer’s location.

Litania Sports Group promotes a team environment. The statements below are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Qualifications
  • Must be able to analyze and resolve product, equipment, and testing issues using independent judgment
  • Ability to learn new products, systems, and technologies quickly
  • Must be able to follow and learn detailed instruction troubleshooting/inspection/repair scenarios, to work independently in the future
  • Ability to learn multiple product range’s function, design, intended use, and mechanisms to troubleshoot and perform technical service
  • Must be able to work in a collaborative, team-based environmen
  • Must communicate effectively with internal colleagues in R+D, Sales, and Manufacturing
  • Must communicate and coordinate effectively with external customers, such as Athletic Directors, Coaches, Sales Partners, and Equipment Installers
  • Ability to prioritize issues and tasks
  • Basic mechanical aptitude
  • Electronic aptitude a plus
  • Ability to learn and troubleshoot
  • Effective interpersonal and communication skills
  • Ability to use Microsoft Office including Excel, and Word a plus
  • Ability to use/learn MRP system (Epicor) to process and advance work
  • Ability to communicate effectively in English over the phone, in person, and email
  • Ability to work in a drug-free work place and to pass a drug screen
  • Posses and maintain a valid driver’s license and clean driving record
  • Minimum 21 years of age

Primary responsibilities
  • Respond to customers’ inquiries regarding equipment that is not working properly.
  • Lead the planning and on-site efforts for products that LSG offers installation services for
  • Support Project Managers (and other Sales staff) to serve customers’ equipment inquiries, including installation support and pre-sale questions
  • Support the R+D Team in the design and testing of new products and equipment to ensure proper functioning
  • Support other Functional Areas (primarily Sales and Manufacturing) as needed with technical expertise and equipment knowledge
  • Work independently and self-manage project load to meet customer’s demands and expectations
  • Present a professional image to customers while in the field and during all communications via, phone, text, email, etc
  • Traveling to site-locations is a key attribute of this role, with some installation work planned weeks in advance, while other troubleshooting/service work needs immediate attention with travel on short notice (within a day or two). Typical service trips last 2-5 days and can include auto and/or airplane travel.

Marginal responsibilities
Other duties as assigned

Psychological Considerations
Must be able to work well with other as a team member
Must be able to maintain an approachable demeanor even in stressful situations
Must be diplomatic in pointing out others deficiencies or successes

Environmental Considerations
Work activity is mostly indoors. Occasionally requires lift to heights exceeding 30 feet
Some exposure to hazardous materials – proper personal protective equipment must be worn
Extensive travel – up to 50% of time may be spent visiting locations

Cognitive Considerations
Must be willing and able to expand skillset and working knowledge of equipment, factory machinery, and adapt to specific customer needs as circumstances warrant

Physiological Considerations
The activities required to fulfill the duties of this position are significantly physical in nature. These activities may include, but are not limited to, the following:
  • Vision - Reading directions, inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects
  • Kneeling - To set equipment or reach materials
  • Lifting - Up to 70lbs alone and over 100 lbs with assistance
  • Forearms - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things
  • Handiwork - Use of a wide range of hand tools all requiring gripping and controlling motions that are often repetitious
  • Climbing - Ladder work to reach storage, retrieve supplies, and access installed overhead equipment
  • Push/Pull - Moving items into place for assembly, fabrication, and storage
  • Standing/Walking - To move around plant or installation locations

The above examples of activities and work are not all-inclusive but are intended as an indication of the level and type of endeavors necessary to fulfill the duties of this position. Litania Sports Group is an equal opportunity employer and situations requiring reasonable accommodation will be considered on a case by case basis.
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