About Farm Credit Illinois

Farm Credit Illinois (FCI) is an agricultural financial cooperative owned by more than 17,400 farmer, rural landowner, and agribusiness voting stockholders in the southern 60 counties of Illinois. Dedicated to Helping Farm Families Succeed, FCI provides competitive and flexible financing, crop insurance expertise, and Rural 1st® country life lending. FCI manages an $8 billion loan portfolio, sells 1.5 million acres of crop insurance coverage, and employs approximately 300 staff in the Mahomet headquarters and 14 regional offices. The U.S. Farm Credit System is a network of locally owned cooperatives supporting rural communities, farm families, and agriculture with reliable, consistent credit and financial services today and tomorrow.

Why Join Us

• Competitive compensation package. Grade and salary commensurate with experience, with an annualized base salary range of COMPENSATION.RANGE plus a retention bonus opportunity. This range is a good-faith and reasonable estimate of the range of possible compensation at the time of this posting.

• Comprehensive benefit package includes 401(k) with 3% employer contribution and 6% employer match, vacation days, sick days, 13 paid holidays, parental leave, and volunteer leave, along with medical, dental, vision, and life insurance as further described at https://www.farmcreditfoundations.com/fcfbenefits/

• Professional development and career growth opportunities.

• Opportunity to work for a reputable and community-focused financial institution dedicated to a positive, collaborative work environment that encompasses the association’s mission to serve our members and the agricultural industry as we strive to help farm families succeed

The Role

The Member Online Account Administrator provides high-quality service, education, and technical support to members, prospects, and employees using FCI’s online lending and banking tools. This role helps users successfully adopt and navigate digital services, troubleshoots account and system issues, and partners closely with Loan Accounting and other teams to support interconnected processes, system enhancements, and a positive member experience.

This is a temporary position with an anticipated employment period of approximately 18 months.

What You Will Contribute

• Provide responsive support for online banking tools by assisting members and employees with account setup, access, authentication, mobile remote check capture, and other online banking needs.
• Guide members through the adoption and use of online banking by providing onboarding, education, virtual assistance, and proactive outreach.
• Troubleshoot online banking issues from basic to complex, coordinating with Loan Accounting and other teams as needed and taking ownership of issues through resolution.
• Develop and maintain training guides, documentation, and knowledge resources that help members and employees effectively use online banking.
• Support fraud prevention by recognizing and reporting potential concerns and educating members on appropriate steps to help protect their accounts.
• Contribute to online banking enhancements by providing user feedback and participating in system testing, training, implementation, process improvement, and development of best practices.
• Provide cross-functional support to Loan Accounting through transaction-related activities, data entry, document review, special projects, and collaboration on interconnected processes.

Required Skills

• Strong customer service and communication skills
• Strong problem-solving and organizational skills with the ability to independently assess issues, prioritize work, and identify appropriate solutions.
• Ability to accurately process detailed information, documents, and data while consistently applying established procedures.
• Proficiency with Microsoft Office applications and the ability to quickly learn and effectively use online banking, loan accounting, and other technology platforms.
• Strong collaboration and relationship-building skills with the ability to work effectively across teams and with members, prospects, and third-party partners.

Minimum Qualifications

• Associate’s degree in business, accounting, agriculture, or a related field.
• Minimum of 3 years of related work experience.
  • Or equivalent education, experience, and skillset sufficient to perform the essential functions of the job

Farm Credit Illinois is an Equal Employment / Affirmative Action employer. We do not discriminate in hiring based on any characteristic protected by law.

If you need a reasonable accommodation during any part of the employment process, please contact careers@farmcreditIL.com. Requests will be reviewed on a case‑by‑case basis.