Community Support Services Manager
Customer Service
Champaign County, IL, USA · Champaign, IL, USA
Posted on Jul 29, 2026
Lead our HomeCare, Meals on Wheels, and Senior Transportation teams to help seniors stay safe, independent, and healthy at home. Supervise direct care staff and volunteers and ensure smooth service delivery.What you’ll do: Hire and supervise direct care staff (recruiting, interviewing, orientation, training, evaluations); build weekly schedules; assign new clients and communicate changes; answer questions and document issues; coordinate with the Assistant Executive Director; grow private-pay and contracted services (outreach, follow-up, respond to inquiries); serve as point person with CCU and referral partners; attend meetings and represent Family Service in the community.Minimum qualifications: Bachelor’s in human services/social work or related (or comparable experience); 3+ years management/supervisory experience (scheduling, technology, public relations); excellent communication/organizational skills; ability to juggle priorities; initiative and problem-solving; cultural sensitivity. Preferred: Experience with seniors or direct service; nonprofit or aging services experience. Background check required.The package: $24.00–$26.00/hr, 37.5 hrs/week; 12 paid holidays; PTO after 90 days (up to 200 hrs); mileage reimbursement.Work location: In person at 405 South State Street, Champaign, IL.To apply: Send résumé and cover letter (PDF) to hr@familyservicecc.org.
