The Senior Resource Center is looking for its next Aging Services Manager. This fast-paced position is perfect for a positive person whose professional sweet spot is uplifting and motivating staff, focusing on creating great client experiences, and optimizing the systems we use to provide and document that service. The SRC’s Aging Services Manager works with the department’s caseworkers to find solutions to client issues as they arise; they also keep an eye on measuring the department’s performance and help report performance metrics to our grant funders. Do you love a challenge? Are you a people person? Do you love systems? Can you execute a plan? And most importantly, do you have a heart for older adults? If so, this might be the perfect role for you.What the job looks like: You’ll be working directly with our Aging Services caseworkers in a supervisory role, including onboarding, orientation, training, and ongoing staff development. You’ll spend the majority of your workday providing direct supervision and consulting on client cases with staff members. About 20% of your time will be spent doing direct service for clients and providing backup services during staff absences. You will actively look for and suggest ways to improve our services within the bounds of the grants that fund the SRC. You’ll act as an ambassador of the SRC at community education and awareness events. You’ll participate on the SRC Management Team and help develop procedures and training materials. Work with staff to arrange and provide presentations and distribute informational materials on senior issues to groups in our tri-county area. Occasionally travel to support SRC staff in our other offices in central Illinois. Assist with quality assurance and improvement activities.Qualifications: A bachelor’s degree in social work or related field required; master’s degree preferred. Willingness to obtain/maintain certifications (InformUSA, PEARLS, SHIP, Options Counseling, etc.). At least two years of supervisory experience. Experience in a social service agency, preferably with the elderly and/or frail. Program management experience (budgeting and program requirements). Top-notch organizational skills. Excellent oral and written communication skills. Customer-oriented. Ability and willingness to represent Family Service positively. Ability to complete a background check.The Package: 12 paid holidays; Paid time off after 90 days (accrue up to 200 hours); Life insurance; Salary range: $25.00–$26.00 per hour (commensurate with experience).To apply, email a resume and cover letter in PDF format to hr@familyservicecc.org.